At a Glance
- Tasks: Lead transformative initiatives in operations and technology to enhance efficiency and client experience.
- Company: Dynamic financial services firm focused on innovation and operational excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Make a significant impact by modernising processes and driving change in a collaborative environment.
- Qualifications: 8-12 years in operations transformation with strong tech and data skills.
The predicted salary is between 90000 - 120000 £ per year.
Location: Flexible, ideally in the UK, Channel Island, Luxembourg
Reporting to: Chief Operating Officer
About the role:
We are seeking a Tech & Operations Change Leader to drive the transformation of our core operational processes through digitisation, automation, and data-led decision-making. This role sits at the intersection of technology, operations, and data, with a mandate to modernise how we deliver services, improve scalability, and enhance client and employee experience.
You will lead strategic change initiatives across the business—replacing manual workflows, optimising legacy systems, and embedding modern platforms and data capabilities. Working closely with senior stakeholders across Operations, Technology, and Product, you will act as a catalyst for continuous improvement and operational excellence. This is a high-impact role suited to a hands-on leader who combines strong technical understanding with operational insight and the ability to deliver measurable business outcomes.
Key responsibilities include:
- Transformation Leadership
- Lead end-to-end delivery of digitisation and automation initiatives across core operational processes (e.g., onboarding, reporting, billing).
- Identify and prioritise transformation opportunities with clear ROI and business impact.
- Process Optimisation & Automation
- Analyse existing workflows and redesign processes using automation, AI, and workflow tools.
- Reduce manual intervention, improve accuracy, and increase throughput and scalability.
- Technology Enablement
- Partner with Engineering and Architecture teams to design and implement scalable, integrated solutions.
- Drive the adoption of modern platforms (e.g., AI tools, data platforms, workflow engines).
- Data & Insights
- Embed data-driven decision-making across operations, including KPI frameworks, dashboards, and performance tracking.
- Improve data quality, governance, and accessibility across systems.
- Stakeholder Management
- Engage with senior business leaders to align on priorities, manage expectations, and drive adoption of new processes.
- Act as a bridge between technical teams and operational users.
- Change Management & Adoption
- Ensure successful implementation through structured change management, training, and communication.
- Build a culture of continuous improvement and innovation.
- Delivery & Governance
- Own delivery timelines, budgets, and outcomes for transformation initiatives.
- Establish clear governance, risk management, and reporting frameworks.
Qualifications & Experience:
- Proven experience (typically 8–12+ years) in operations transformation, technology delivery, or consulting, ideally within financial services.
- Strong track record of delivering digitisation, automation, or process transformation programmes at scale.
- Experience working with data platforms (e.g., Snowflake) and integrating data into operational workflows.
- Exposure to workflow automation tools (e.g., n8n, Power Automate, BPM platforms) and modern SaaS ecosystems.
- Experience managing cross-functional programmes involving business, technology, and data teams.
- Strong understanding of operational processes and controls, preferably in regulated environments.
- Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business, Mathematics);
Skills Required:
- Technical & Data Acumen
- Strong understanding of system architectures, APIs, data flows, and integration patterns.
- Ability to translate business problems into technology and data solutions.
- Process Excellence
- Expertise in process mapping, optimisation, and automation (Lean, Six Sigma or equivalent mindset).
- Delivery & Execution
- Strong programme/project management capabilities with a focus on outcomes and ROI.
- Ability to manage complexity and deliver in fast-paced environments.
- Strategic Thinking
- Ability to define and execute a transformation roadmap aligned to business objectives.
- Strong problem-solving skills with a structured, analytical approach.
- Stakeholder & Communication Skills
- Excellent communication skills, with the ability to influence senior stakeholders.
- Ability to bridge technical and non-technical audiences.
- Leadership & Change
- Proven ability to drive change, build buy-in, and lead cross-functional teams (directly or indirectly).
- Resilient, proactive, and comfortable challenging the status quo.
Director - Operations and Technology Transformation Lead in London employer: Belasko
As a forward-thinking employer, we offer a dynamic work environment that fosters innovation and collaboration, particularly for our Director - Operations and Technology Transformation Lead role. With flexible working arrangements and a commitment to employee development, we empower our team to drive meaningful change through digitisation and automation, while enjoying a culture that values continuous improvement and strategic thinking. Join us to be part of a transformative journey that not only enhances operational excellence but also prioritises your professional growth in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Operations and Technology Transformation Lead in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and technology landscape so you can speak their language. We want you to shine as the perfect fit for their transformation goals!
✨Tip Number 3
Showcase your achievements with quantifiable results. When discussing your past experiences, focus on how you’ve driven change and improved processes. We love seeing numbers that back up your impact!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. We believe a little courtesy goes a long way in making a lasting impression.
We think you need these skills to ace Director - Operations and Technology Transformation Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director - Operations and Technology Transformation Lead. Highlight your experience in operations transformation and technology delivery, especially in financial services. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving change through digitisation and automation. Share specific examples of how you've led similar initiatives in the past, and don’t forget to mention your strategic thinking skills.
Showcase Your Technical Skills:Since this role sits at the intersection of technology and operations, make sure to highlight your technical acumen. Mention any experience with data platforms, workflow automation tools, and your understanding of system architectures. We love seeing candidates who can bridge the gap between tech and ops!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Belasko
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the latest technologies and tools relevant to the role. Be prepared to discuss how you've used automation, AI, and data platforms in past projects. This will show that you’re not just familiar with the tech but can also leverage it for operational excellence.
✨Showcase Your Transformation Successes
Come armed with specific examples of successful transformation initiatives you've led. Highlight the ROI and business impact of these projects. This will demonstrate your ability to deliver measurable outcomes and your hands-on leadership style.
✨Engage with Stakeholders
Prepare to discuss how you've effectively engaged with senior stakeholders in previous roles. Share strategies you've used to align priorities and manage expectations. This is crucial for a role that requires bridging technical teams and operational users.
✨Emphasise Change Management Skills
Be ready to talk about your experience with change management and how you've built a culture of continuous improvement. Discuss any structured approaches you've implemented for training and communication during transformations, as this will be key to ensuring successful adoption of new processes.
