At a Glance
- Tasks: Lead tech transformation and optimise operations through digitisation and automation.
- Company: Dynamic financial services firm focused on innovation and operational excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Make a real impact by driving change and enhancing client experiences.
- Qualifications: 8-12 years in operations transformation with strong tech and data skills.
The predicted salary is between 90000 - 120000 £ per year.
Location: Flexible, ideally in the UK, Channel Island, Luxembourg
Reporting to: Chief Operating Officer
About the role: We are seeking a Tech & Operations Change Leader to drive the transformation of our core operational processes through digitisation, automation, and data-led decision-making. This role sits at the intersection of technology, operations, and data, with a mandate to modernise how we deliver services, improve scalability, and enhance client and employee experience. You will lead strategic change initiatives across the business—replacing manual workflows, optimising legacy systems, and embedding modern platforms and data capabilities. Working closely with senior stakeholders across Operations, Technology, and Product, you will act as a catalyst for continuous improvement and operational excellence. This is a high-impact role suited to a hands-on leader who combines strong technical understanding with operational insight and the ability to deliver measurable business outcomes.
Key responsibilities include:
- Lead end-to-end delivery of digitisation and automation initiatives across core operational processes (e.g., onboarding, reporting, billing).
- Identify and prioritise transformation opportunities with clear ROI and business impact.
- Process Optimisation & Automation: Analyse existing workflows and redesign processes using automation, AI, and workflow tools. Reduce manual intervention, improve accuracy, and increase throughput and scalability. Partner with Engineering and Architecture teams to design and implement scalable, integrated solutions. Drive the adoption of modern platforms (e.g., AI tools, data platforms, workflow engines).
- Data & Insights: Embed data-driven decision-making across operations, including KPI frameworks, dashboards, and performance tracking. Improve data quality, governance, and accessibility across systems.
- Stakeholder Management: Engage with senior business leaders to align on priorities, manage expectations, and drive adoption of new processes. Act as a bridge between technical teams and operational users.
- Change Management & Adoption: Ensure successful implementation through structured change management, training, and communication. Build a culture of continuous improvement and innovation.
- Delivery & Governance: Own delivery timelines, budgets, and outcomes for transformation initiatives. Establish clear governance, risk management, and reporting frameworks.
Qualifications & Experience:
- Proven experience (typically 8–12+ years) in operations transformation, technology delivery, or consulting, ideally within financial services.
- Strong track record of delivering digitisation, automation, or process transformation programmes at scale.
- Experience working with data platforms (e.g., Snowflake) and integrating data into operational workflows.
- Exposure to workflow automation tools (e.g., n8n, Power Automate, BPM platforms) and modern SaaS ecosystems.
- Experience managing cross-functional programmes involving business, technology, and data teams.
- Strong understanding of operational processes and controls, preferably in regulated environments.
- Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business, Mathematics).
Skills Required:
- Technical & Data Acumen: Strong understanding of system architectures, APIs, data flows, and integration patterns. Ability to translate business problems into technology and data solutions.
- Process Excellence: Expertise in process mapping, optimisation, and automation (Lean, Six Sigma or equivalent mindset).
- Delivery & Execution: Strong programme/project management capabilities with a focus on outcomes and ROI. Ability to manage complexity and deliver in fast-paced environments.
- Strategic Thinking: Ability to define and execute a transformation roadmap aligned to business objectives. Strong problem-solving skills with a structured, analytical approach.
- Stakeholder & Communication Skills: Excellent communication skills, with the ability to influence senior stakeholders. Ability to bridge technical and non-technical audiences.
- Leadership & Change: Proven ability to drive change, build buy-in, and lead cross-functional teams (directly or indirectly). Resilient, proactive, and comfortable challenging the status quo.
Director of Operations & Tech Transformation in London employer: Belasko
As a leading employer in the financial services sector, we offer a dynamic and flexible work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, ensuring that our team members are equipped to thrive in their careers. With a focus on modernising operations through technology and data-driven decision-making, we create a culture of continuous improvement that empowers employees to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations & Tech Transformation in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. We want you to show up not just as a candidate, but as someone who understands their needs and can offer solutions right off the bat.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with their goals, especially around digitisation and automation. We suggest rehearsing with a friend or in front of a mirror until it feels natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can set you apart. We believe this small gesture shows professionalism and keeps you top of mind.
We think you need these skills to ace Director of Operations & Tech Transformation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director of Operations & Tech Transformation. Highlight your experience in digitisation and automation, and don’t forget to showcase any relevant projects that demonstrate your ability to drive change.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led transformation initiatives and improved operational processes in the past.
Showcase Your Technical Skills:Since this role sits at the intersection of technology and operations, make sure to highlight your technical acumen. Mention any experience with data platforms or workflow automation tools that align with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Belasko
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technologies relevant to operations transformation. Brush up on automation tools, data platforms, and any specific software mentioned in the job description. Being able to discuss these confidently will show that you’re not just a leader but also a tech-savvy candidate.
✨Showcase Your Change Management Skills
Prepare examples of how you've successfully led change initiatives in the past. Highlight your experience with structured change management processes and how you’ve engaged stakeholders to drive adoption. This will demonstrate your ability to lead transformation effectively.
✨Be Data-Driven
Since this role emphasises data-led decision-making, come prepared with insights on how you’ve used data to improve operational processes. Discuss any KPI frameworks or dashboards you’ve implemented and how they impacted business outcomes. This will illustrate your analytical mindset.
✨Engage with Stakeholders
Think about how you can bridge the gap between technical teams and operational users. Prepare to discuss your approach to stakeholder management and how you’ve aligned priorities across different departments. This will show that you understand the importance of collaboration in driving successful transformations.
