At a Glance
- Tasks: Lead transformative tech initiatives to modernise operations and enhance client experiences.
- Company: Dynamic financial services firm focused on innovation and operational excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Make a real impact by driving change and embracing cutting-edge technology.
- Qualifications: 8-12 years in operations transformation with strong tech and data skills.
The predicted salary is between 90000 - 120000 £ per year.
Location: Flexible, ideally in the UK, Channel Island, Luxembourg
Reporting to: Chief Operating Officer
About the role:
We are seeking a Tech & Operations Change Leader to drive the transformation of our core operational processes through digitisation, automation, and data-led decision-making. This role sits at the intersection of technology, operations, and data, with a mandate to modernise how we deliver services, improve scalability, and enhance client and employee experience.
You will lead strategic change initiatives across the business—replacing manual workflows, optimising legacy systems, and embedding modern platforms and data capabilities. Working closely with senior stakeholders across Operations, Technology, and Product, you will act as a catalyst for continuous improvement and operational excellence. This is a high-impact role suited to a hands-on leader who combines strong technical understanding with operational insight and the ability to deliver measurable business outcomes.
Key responsibilities include:
- Lead end-to-end delivery of digitisation and automation initiatives across core operational processes (e.g., onboarding, reporting, billing).
- Identify and prioritise transformation opportunities with clear ROI and business impact.
- Process Optimisation & Automation
- Analyse existing workflows and redesign processes using automation, AI, and workflow tools.
- Reduce manual intervention, improve accuracy, and increase throughput and scalability.
- Partner with Engineering and Architecture teams to design and implement scalable, integrated solutions.
- Drive the adoption of modern platforms (e.g., AI tools, data platforms, workflow engines).
- Data & Insights
- Embed data-driven decision-making across operations, including KPI frameworks, dashboards, and performance tracking.
- Improve data quality, governance, and accessibility across systems.
- Stakeholder Management
- Engage with senior business leaders to align on priorities, manage expectations, and drive adoption of new processes.
- Act as a bridge between technical teams and operational users.
- Change Management & Adoption
- Ensure successful implementation through structured change management, training, and communication.
- Build a culture of continuous improvement and innovation.
- Delivery & Governance
- Own delivery timelines, budgets, and outcomes for transformation initiatives.
- Establish clear governance, risk management, and reporting frameworks.
Qualifications & Experience:
- Proven experience (typically 8–12+ years) in operations transformation, technology delivery, or consulting, ideally within financial services.
- Strong track record of delivering digitisation, automation, or process transformation programmes at scale.
- Experience working with data platforms (e.g., Snowflake) and integrating data into operational workflows.
- Exposure to workflow automation tools (e.g., n8n, Power Automate, BPM platforms) and modern SaaS ecosystems.
- Experience managing cross-functional programmes involving business, technology, and data teams.
- Strong understanding of operational processes and controls, preferably in regulated environments.
- Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business, Mathematics);
Skills Required:
- Technical & Data Acumen
- Strong understanding of system architectures, APIs, data flows, and integration patterns.
- Ability to translate business problems into technology and data solutions.
- Process Excellence
- Expertise in process mapping, optimisation, and automation (Lean, Six Sigma or equivalent mindset).
- Delivery & Execution
- Strong programme/project management capabilities with a focus on outcomes and ROI.
- Ability to manage complexity and deliver in fast-paced environments.
- Strategic Thinking
- Ability to define and execute a transformation roadmap aligned to business objectives.
- Strong problem-solving skills with a structured, analytical approach.
- Stakeholder & Communication Skills
- Excellent communication skills, with the ability to influence senior stakeholders.
- Ability to bridge technical and non-technical audiences.
- Leadership & Change
- Proven ability to drive change, build buy-in, and lead cross-functional teams (directly or indirectly).
- Resilient, proactive, and comfortable challenging the status quo.
Director - Operations and Technology Transformation Lead employer: Belasko
As a forward-thinking employer, we offer a dynamic work environment that fosters innovation and collaboration, particularly for our Director - Operations and Technology Transformation Lead role. With flexible working arrangements across the UK, Channel Islands, and Luxembourg, we prioritise employee well-being and professional growth, providing ample opportunities for skill development and career advancement. Our culture encourages continuous improvement and embraces cutting-edge technology, making it an exciting place for leaders eager to make a significant impact in operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Operations and Technology Transformation Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around transformation and technology.
✨Tip Number 3
Showcase your achievements! Use specific examples of how you've driven change or improved processes in previous roles. Numbers speak volumes, so don’t shy away from sharing metrics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Director - Operations and Technology Transformation Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director - Operations and Technology Transformation Lead. Highlight your experience in digitisation, automation, and process optimisation, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led transformation initiatives and improved operational processes in the past.
Showcase Your Technical Skills:We want to see your technical prowess! Mention any experience with data platforms, workflow automation tools, or system architectures that align with our needs. This will help us understand how you can contribute to our tech-driven transformation.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Belasko
✨Know Your Tech Inside Out
Make sure you brush up on the latest technologies and tools mentioned in the job description, like AI tools and data platforms. Be ready to discuss how you've used these in past roles to drive transformation and improve processes.
✨Showcase Your Change Management Skills
Prepare examples of how you've successfully led change initiatives before. Highlight your approach to managing stakeholder expectations and ensuring smooth adoption of new processes—this is key for a role focused on transformation.
✨Demonstrate Process Optimisation Expertise
Be ready to talk about specific instances where you've optimised workflows or implemented automation. Use metrics to showcase the impact of your work, as this will resonate well with the focus on measurable business outcomes.
✨Engage with Strategic Thinking
Think about how you can align your vision for transformation with the company's objectives. Prepare to discuss your strategic roadmap for operational excellence and how you would tackle challenges in a fast-paced environment.
