At a Glance
- Tasks: Lead tech transformation and optimise operations through digitisation and automation.
- Company: Dynamic financial services firm focused on innovation and operational excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Make a real impact by driving change and enhancing client experiences.
- Qualifications: 8-12 years in operations transformation with strong tech and data skills.
The predicted salary is between 80000 - 120000 £ per year.
Location: Flexible, ideally in the UK, Channel Island, Luxembourg
Reporting to: Chief Operating Officer
About the role:
We are seeking a Tech & Operations Change Leader to drive the transformation of our core operational processes through digitisation, automation, and data-led decision-making. This role sits at the intersection of technology, operations, and data, with a mandate to modernise how we deliver services, improve scalability, and enhance client and employee experience.
You will lead strategic change initiatives across the business—replacing manual workflows, optimising legacy systems, and embedding modern platforms and data capabilities. Working closely with senior stakeholders across Operations, Technology, and Product, you will act as a catalyst for continuous improvement and operational excellence. This is a high-impact role suited to a hands-on leader who combines strong technical understanding with operational insight and the ability to deliver measurable business outcomes.
Key responsibilities include:
- Lead end-to-end delivery of digitisation and automation initiatives across core operational processes (e.g., onboarding, reporting, billing).
- Identify and prioritise transformation opportunities with clear ROI and business impact.
- Process Optimisation & Automation
- Analyse existing workflows and redesign processes using automation, AI, and workflow tools.
- Reduce manual intervention, improve accuracy, and increase throughput and scalability.
- Partner with Engineering and Architecture teams to design and implement scalable, integrated solutions.
- Drive the adoption of modern platforms (e.g., AI tools, data platforms, workflow engines).
- Data & Insights
- Embed data-driven decision-making across operations, including KPI frameworks, dashboards, and performance tracking.
- Improve data quality, governance, and accessibility across systems.
- Stakeholder Management
- Engage with senior business leaders to align on priorities, manage expectations, and drive adoption of new processes.
- Act as a bridge between technical teams and operational users.
- Change Management & Adoption
- Ensure successful implementation through structured change management, training, and communication.
- Build a culture of continuous improvement and innovation.
- Delivery & Governance
- Own delivery timelines, budgets, and outcomes for transformation initiatives.
- Establish clear governance, risk management, and reporting frameworks.
Qualifications & Experience:
- Proven experience (typically 8–12+ years) in operations transformation, technology delivery, or consulting, ideally within financial services.
- Strong track record of delivering digitisation, automation, or process transformation programmes at scale.
- Experience working with data platforms (e.g., Snowflake) and integrating data into operational workflows.
- Exposure to workflow automation tools (e.g., n8n, Power Automate, BPM platforms) and modern SaaS ecosystems.
- Experience managing cross-functional programmes involving business, technology, and data teams.
- Strong understanding of operational processes and controls, preferably in regulated environments.
- Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business, Mathematics);
Skills Required:
- Technical & Data Acumen - Strong understanding of system architectures, APIs, data flows, and integration patterns. Ability to translate business problems into technology and data solutions.
- Process Excellence - Expertise in process mapping, optimisation, and automation (Lean, Six Sigma or equivalent mindset).
- Delivery & Execution - Strong programme/project management capabilities with a focus on outcomes and ROI. Ability to manage complexity and deliver in fast-paced environments.
- Strategic Thinking - Ability to define and execute a transformation roadmap aligned to business objectives. Strong problem-solving skills with a structured, analytical approach.
- Stakeholder & Communication Skills - Excellent communication skills, with the ability to influence senior stakeholders. Ability to bridge technical and non-technical audiences.
- Leadership & Change - Proven ability to drive change, build buy-in, and lead cross-functional teams (directly or indirectly). Resilient, proactive, and comfortable challenging the status quo.
Director of Operations & Tech Transformation employer: Belasko
As a leading employer in the tech and operations transformation space, we offer a dynamic work environment that fosters innovation and continuous improvement. Our flexible location options, including the UK and Channel Islands, allow for a healthy work-life balance while providing opportunities for professional growth through strategic change initiatives and collaboration with senior stakeholders. Join us to be part of a culture that values data-driven decision-making and empowers you to make a meaningful impact on our operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations & Tech Transformation
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around tech transformation and operational excellence.
✨Tip Number 3
Showcase your achievements! Use specific examples of how you've driven change and improved processes in previous roles. Numbers speak volumes, so highlight those ROI figures!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Operations & Tech Transformation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director of Operations & Tech Transformation. Highlight your experience in digitisation, automation, and process optimisation, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led transformation initiatives and improved operational processes in the past.
Showcase Your Technical Skills:We want to see your technical acumen! Mention any experience you have with data platforms, workflow automation tools, or system architectures. This will help us understand how you can contribute to our tech transformation efforts.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Belasko
✨Know Your Tech Inside Out
Make sure you brush up on the latest technologies and tools mentioned in the job description, like AI tools and data platforms. Be ready to discuss how you've used these in past roles to drive transformation and improve processes.
✨Showcase Your Change Management Skills
Prepare examples of how you've successfully led change initiatives before. Highlight your experience with structured change management and how you’ve engaged stakeholders to ensure smooth transitions.
✨Demonstrate Data-Driven Decision Making
Be ready to talk about how you've embedded data insights into operational processes. Discuss specific KPIs you've tracked and how they influenced your decision-making in previous roles.
✨Engage with Stakeholders Effectively
Think of ways to illustrate your communication skills. Prepare to share experiences where you’ve aligned senior leaders on priorities and managed expectations during transformation projects.
