At a Glance
- Tasks: Process sales orders and support key accounts with their enquiries.
- Company: Join a brilliant local employer with a supportive team in Dungannon.
- Benefits: Competitive salary, hybrid work options, and career progression opportunities.
- Other info: Immediate interviews available and fantastic company events to enjoy.
- Why this job: Make a real impact by providing excellent customer service without cold calling.
- Qualifications: Previous office-based customer service experience and strong attention to detail required.
The predicted salary is between 26000 - 27000 £ per year.
Bela Recruitment is hiring a Customer Service Representative (Order Processing) to work in Dungannon, Tyrone, Northern Ireland.
The Company
A brilliant local employer and supportive team. You will be processing sales orders from 3-4 key accounts daily. All business-to-business interactions, where this customers staff will be calling or emailing you to place an order. No Cold Calling! Training provided & career progression opportunities. Immediate Interviews & Start Date available.
Responsibilities
- Answering calls and emails from key accounts.
- Support customers with general enquiries around stock availability, lead times for delivery, and invoice queries.
- Process sales orders onto the IT system and help customers use the online portal for ordering.
- Create pick notes for warehouse staff to build orders, report on account activity, conduct stock adjustments on systems, and process exchanges.
- Ensure all customer service agreements are being followed to ensure excellent service.
- Ensure contract service level agreements are being met & support internal departments meet deadlines.
Requirements
- You need previous, office-based, customer service experience, ideally processing sales orders & providing great customer service to business clients.
- Ideally used to working in a fast-paced, high-volume environment daily.
- Informative, friendly and supportive attitude.
- Ability to prioritise and manage your daily workload and strong attention to detail.
- Working knowledge of Word & Excel and willing to learn the in-house IT system.
- GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.
- Good knowledge of Microsoft Office, Word – Excel.
Rewards
- Salary between £26,000 - £27,000 + annual salary increases.
- Working for a fantastic local employer in stunning offices.
- Option of 1 day hybrid and option of early finish Fridays.
- Company events.
- Health & Wellbeing programs.
- On the job training, support & development.
- Company branded clothing provided.
- Pension.
- Paid Holidays including set closures – all Christmas & New Year closed.
- Onsite Parking.
- Career progression opportunities.
Immediate interviews and start date available! Call asap for more information.
How to Apply
Click on Apply button & send your CV to Jason Corr at Bela Recruitment, or you can contact me at. All applications will be strictly confidential and no CVs will be sent to any employer without your permission.
Customer Service Representative in Dungannon employer: Bela Recruitment
Bela Recruitment is an exceptional employer located in Dungannon, offering a supportive work environment where employees can thrive. With a focus on career progression, comprehensive training, and a strong emphasis on employee wellbeing, the company provides a range of benefits including hybrid working options, early finish Fridays, and a vibrant team culture. Join us to be part of a local business that values its staff and fosters professional growth in a stunning office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bela Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bela Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bela Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Bela Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bela Recruitment!
How to prepare for a job interview at Bela Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
