At a Glance
- Tasks: Process sales orders and support key accounts with their enquiries.
- Company: Join a brilliant local employer with a supportive team in Dungannon.
- Benefits: Earn £26,000 - £27,000, enjoy hybrid work options, and receive annual salary increases.
- Other info: Immediate interviews available, with excellent career progression opportunities.
- Why this job: No cold calling! Make a real impact while developing your customer service skills.
- Qualifications: Previous office-based customer service experience and strong attention to detail required.
The predicted salary is between 28000 - 29600 £ per year.
Bela Recruitment is hiring a Customer Service Representative (Order Processor) to work in Dungannon, Tyrone, Northern Ireland.
The Company
A brilliant local employer and supportive team. You will be processing sales orders from 3-4 key accounts daily. All business-to-business interactions, where this customers staff will be calling or emailing you to place an order. No Cold Calling! Training provided & career progression opportunities. Immediate Interviews & Start Date available.
Responsibilities
- Answering calls and emails from key accounts.
- Support customers with general enquiries around stock availability, lead times for delivery, and invoice queries.
- Process sales orders onto the IT system and help customers use the online portal for ordering.
- Create pick notes for warehouse staff to build orders, report on account activity, conduct stock adjustments on systems, and process exchanges.
- Ensure all customer service agreements are being followed to ensure excellent service.
- Ensure contract service level agreements are being met & support internal departments meet deadlines.
Requirements
- You need previous, office-based, customer service experience, ideally processing sales orders & providing great customer service to business clients.
- Ideally used to working in a fast-paced, high-volume environment daily.
- Informative, friendly and supportive attitude.
- Ability to prioritise and manage your daily workload and strong attention to detail.
- Working knowledge of Word & Excel and willing to learn the in-house IT system.
- GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.
- Good knowledge of Microsoft Office, Word – Excel.
Rewards
- Salary between £26,000 - £27,000 + annual salary increases.
- Working for a fantastic local employer in stunning offices.
- Option of 1 day hybrid and option of early finish Fridays.
- Company events.
- Health & Wellbeing programs.
- On the job training, support & development.
- Company branded clothing provided.
- Pension.
- Paid Holidays including set closures – all Christmas & New Year closed.
- Onsite Parking.
- Career progression opportunities.
Immediate interviews and start date available! Call asap for more information.
How to Apply
Click on Apply button & send your CV to Jason Corr at Bela Recruitment, or you can contact me at 07548 369 557. All applications will be strictly confidential and no CVs will be sent to any employer without your permission.
Customer Service Represenative employer: Bela Recruitment
Bela Recruitment is an exceptional employer located in Dungannon, offering a supportive team environment and a commitment to employee growth. With competitive salaries, health and wellbeing programmes, and opportunities for career progression, you will thrive in a role that prioritises customer service without the pressure of cold calling. Enjoy the benefits of hybrid working options, early finish Fridays, and a vibrant workplace culture that values your contributions.
