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- Tasks: Process sales orders and assist key accounts with enquiries in a friendly manner.
- Company: Join a brilliant local employer with a supportive team culture.
- Benefits: Competitive salary, early finish Fridays, hybrid work options, and company events.
- Other info: Immediate interviews available with great career progression opportunities.
- Why this job: Make a real impact by providing excellent customer service to established business clients.
- Qualifications: Previous customer service experience and strong attention to detail required.
The predicted salary is between 26000 - 27000 £ per year.
Bela Recruitment is hiring a Customer Service Representative (Order Processing) to work in Dungannon, Tyrone, Northern Ireland. The Company is a brilliant local employer with a supportive team.
You will be processing sales orders from 3-4 key accounts daily (No Cold Calling, all sales come from existing business customers, which have long-term contracts and will be calling or emailing daily to place orders). Training provided & career progression opportunities. Immediate Interviews & Start Date available.
Responsibilities- Answering calls and emails from key accounts in a professional and supportive manner.
- Provide help with general enquiries - such as stock availability, lead times for delivery, and invoice queries.
- Process sales orders onto the IT system and help customers use the online portal for ordering.
- Create pick notes for the warehouse staff to build orders, report on key account activity, conduct stock adjustments on the IT systems, and process product exchanges.
- Ensure all contract service agreements are being followed to ensure excellent customer service.
- Support internal departments with key account queries.
- Previous office-based customer service experience, ideally processing sales orders & providing great customer service to business clients.
- Experience working in a fast-paced, high-volume environment.
- Informative, friendly and supportive attitude.
- Ability to prioritise and manage your daily workload with strong attention to detail.
- Working knowledge of Word & Excel and willingness to learn the in-house IT system.
- GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.
- Salary between £26,000 - £27,000 + annual salary increases.
- Working for a fantastic local employer in stunning offices.
- Option of 1 day hybrid and option of early finish Fridays at 1pm.
- Company events.
- Health & Wellbeing programs.
- On-the-job training, support & development.
- Company branded clothing provided.
- Pension.
- Paid Holidays including set closures all Christmas & New Year closed.
- Onsite Parking.
- Career progression opportunities.
Immediate interviews and start date available! Call asap for more information.
How to ApplyClick on Apply button & send your CV to Jason at Bela Recruitment, or you can contact me at. All applications will be strictly confidential and no CVs will be sent to any employer without your permission.
Customer Service Executive TLNT1_NI employer: Bela Recruitment
Contact Detail:
Bela Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive TLNT1_NI
✨Tip Number 1
Get to know the company before your interview! Research Bela Recruitment and understand their values and what they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their supportive team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping key accounts, think of examples from your past experiences where you provided excellent service. Be ready to share these during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress to impress, but keep it comfortable! You want to look professional for your interview, but also feel at ease. A smart-casual outfit can strike the right balance, especially since they value a friendly and supportive attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in processing sales orders. We want to see how you've provided great support to business clients in the past!
Show Off Your Skills: Mention your proficiency in Microsoft Office, particularly Word and Excel. If you've used any IT systems for order processing before, let us know! We love a tech-savvy applicant.
Be Professional Yet Friendly: When writing your cover letter, adopt a professional tone but don’t forget to show your friendly and supportive attitude. We’re all about creating a positive environment here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to an immediate interview!
How to prepare for a job interview at Bela Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past, especially in a fast-paced environment. Think of specific examples where you provided excellent service or resolved issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on Bela Recruitment and their approach to customer service. Understanding their values and what they expect from a Customer Service Representative will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to order processing and customer service. Think about how you would answer questions like 'How do you handle difficult customers?' or 'Can you describe a time when you went above and beyond for a client?' Practising these will boost your confidence.
✨Show Off Your Tech Skills
Since the role involves using IT systems and Microsoft Office, be ready to discuss your experience with these tools. If you have any specific examples of how you've used Excel or other software to improve efficiency or accuracy in your previous roles, make sure to highlight them!