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- Tasks: Support those with cancer and life-limiting illnesses through practical and emotional assistance.
- Company: Being There, a community-focused organisation dedicated to supporting individuals in need.
- Benefits: Competitive pay, mileage allowance, flexible hours, and meaningful work experience.
- Why this job: Make a real difference in people's lives while gaining valuable skills and experience.
- Qualifications: Experience in community support roles and strong communication skills required.
- Other info: Join a diverse team committed to equity and inclusion in Manchester.
The predicted salary is between 10 - 15 £ per hour.
Overview
Contract: Permanent
Base: Post holder will be expected to travel locally and to any Being There office as required.
Salary: £12.60 per hour + mileage allowance
Hours: Minimum 6 hours a week up to 21 hrs when covering
Responsibilities
- To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill.
- To provide cover at any of the 5 Being There branches.
- To take client referrals and liaise with relevant health, social service and voluntary services staff.
- To attend and assist at social groups, excursions and support meetings at any branch as required.
- To arrange client transport for medical appointments.
- To attend client support group.
- To ensure ongoing support for clients.
- To record accurate details of each contact with clients always maintaining confidentiality.
- To deal with mail, correspondence and office paperwork as agreed with branch managers.
- To answer telephones and take messages as necessary.
- To collate orders for stationery for all branches.
- To drive clients to and from medical appointments and social events when no volunteer is available.
- To assist with print distributions, local promotions, presentations and publicity as required.
Qualifications / Person Specification
- Relevant work experience in a similar role, preferably in the community or voluntary sector.
- Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator.
- Attend social groups when covering.
- Drive clients to appointments when no volunteers are available.
- Ability to communicate effectively with a wide range of people through a variety of different methods.
- Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records.
- Skilled in building and maintaining relationships with a wide range of stakeholders.
Equal Opportunity / Inclusion
Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member.
How to Apply
If you would like to discuss the job before applying, contact Rosalyn Cooper, Finance Manager, r.cooper@beingthere.org.uk. Applications must be submitted using our application form, CVs will not be accepted. Please email info@beingthere.org.uk. Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting. We will be actively interviewing for this post. Interviews will be held in person, venue to be confirmed but will be in Manchester. The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage.
Support Service Assistant in Manchester employer: Being There
Contact Detail:
Being There Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Service Assistant in Manchester
✨Tip Number 1
Get to know the organisation! Research Being There and understand their mission. This will help you connect with the interviewers and show that you're genuinely interested in supporting those with life-limiting conditions.
✨Tip Number 2
Practice your communication skills. As a Support Service Assistant, you'll be interacting with a variety of people. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions for your interview. Show your enthusiasm by asking about the team dynamics, volunteer recruitment processes, or how they measure success in client support. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We want to see your application come through the right channels. Plus, it’s a great way to ensure you’re following the process as outlined in the job description.
We think you need these skills to ace Support Service Assistant in Manchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the responsibilities and qualifications needed for the Support Service Assistant role.
Use Our Application Form: Remember, we only accept applications through our official form. So, ditch the CV and focus on filling out the application form thoroughly. This is your chance to shine, so make sure you highlight your relevant experience and skills!
Showcase Your Communication Skills: As a Support Service Assistant, you'll be interacting with a variety of people. Use your application to demonstrate your communication skills. Whether it's through clear writing or examples of past interactions, let us know how you connect with others.
Be Yourself and Be Honest: We value authenticity, so don’t be afraid to show your personality in your application. Share your experiences and motivations honestly. We’re looking for someone who fits well with our team and shares our commitment to supporting those in need.
How to prepare for a job interview at Being There
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Support Service Assistant. Familiarise yourself with the day-to-day tasks, such as managing volunteer services and providing emotional support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with different people, whether through phone calls, emails, or face-to-face interactions. This will highlight your ability to connect with a diverse range of individuals.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult client or manage a situation where a volunteer is unavailable. Practise your responses to these types of questions, focusing on your problem-solving skills and empathy.
✨Emphasise Your Commitment to Inclusion
Being There values diversity and inclusion, so be ready to discuss your understanding of these principles. Share any relevant experiences you have that demonstrate your commitment to supporting underrepresented communities or individuals facing life-limiting conditions. This will resonate well with the organisation's mission.
