SSENDIAS Information Officer in Sheffield

An exciting opportunity has arisen to join Sheffield SENDIAS (Special Educational Needs and Disabilities Information, Advice and Support Service) as an Information Officer, working alongside our existing Information Officer within a friendly and supportive team. SSENDIAS is a statutory service for children and young people aged 0–25 with special educational needs and disabilities (SEND), and their parents and carers. We provide free, confidential and impartial information, advice and support across education, health and social care.

This is a varied and rewarding role where no two days are the same. As a member of the team, you will be the first point of contact for the service, supporting families, young people and professionals to access information and guidance. You will also play an important role in helping to develop new initiatives and expand the range of information and support available through SSENDIAS.

You will be responsible for maintaining and developing information resources, ensuring that published information remains accurate, accessible and up to date. This includes keeping up to date with developments in SEND legislation, policy, local services, support groups and community events, and sharing information through a variety of digital and social media platforms.

As the first point of contact for many service users, you will handle enquiries by telephone, email and online referral routes, providing information, advice and signposting where appropriate. You will manage referrals into the service, ensuring accurate information is captured and recorded to support the work of Caseworkers and the Young People’s Involvement Officer.

The role also involves direct engagement with families, young people and professionals through workshops, webinars, drop-in sessions, coffee mornings, community events and awareness-raising activities. These may take place online or face‑to‑face across the city in partnership with schools, health services, voluntary organisations and Local Authority teams.

We are looking for someone with excellent communication and customer service skills, experience of handling enquiries sensitively and professionally, and the ability to work effectively as part of a team. You will have strong IT and administrative skills, be confident in researching and presenting information, and be committed to supporting children, young people and families.

This is a full‑time, permanent position working 37 hours per week, 52 weeks per year. We are committed to supporting flexible and hybrid working arrangements, with the role involving a combination of home working, office‑based working and attendance at community events, meetings and engagement activities across Sheffield.

We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full‑time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.