Sheffield City Council is seeking an experienced Service Delivery Manager to lead the Core Customer Hub, including a high‑volume contact centre and back‑office processing. You will drive performance, transformation and workforce development in a senior leadership role with a focus on excellent customer experience across multiple channels.
Working with senior leaders, you will shape the future of customer service delivery in Sheffield, ensuring efficiency, value for money, and alignment with the
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Senior Service Delivery Lead: Contact Centre & Customer Hub in Sheffield employer: Beighton
Sheffield City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With flexible working options and a strong commitment to professional development, this role provides meaningful opportunities for growth in children's social care, making it an ideal place for passionate individuals to make a real difference in the community.
