Senior Casework Officer in Sheffield

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We have opportunities to join two of our teams within Homelessness & Supported Housing service as a Senior Casework Officer. The role will provide support and guidance to the PRS case officers and support the development & growth of the provision of private rented tenancies within the wider housing stock available to alleviate homelessness of families and single people in Sheffield. We are also seeking to appoint a full and part time Senior Casework Officer to strengthen our Rehousing and Homelessness service, with a particular focus on improving the quality, consistency and timeliness of statutory decisions and reviews.

This is an exciting opportunity to play a key role in a service that is transforming how we deliver rehousing and homelessness support across Sheffield, ensuring customers receive fair, robust and timely decisions while reducing avoidable costs and uncertainty.

As a Senior Casework Officer, you will undertake complex homelessness and allocations casework, including the review of decisions made under Parts 6 and 7 of the Housing Act. You will support the service by ensuring that decisions are legally compliant, evidence-based and delivered within statutory timescales. You will also provide expert advice and guidance to colleagues on complex cases, contributing to improved consistency and quality across the service.

This is a key operational role where you will:

• Carry out statutory reviews of decisions under the Allocations Policy and homelessness legislation (Parts 6 and 7)
• Make independent decisions on complex cases and ensure duties are correctly identified and discharged
• Ensure timely decision-making to reduce the need for prolonged temporary accommodation and associated costs
• Provide specialist advice and guidance to Casework Officers and wider service staff
• Contribute to complaint investigations and learning
• Develop and improve procedures, contributing to policy reviews and service development
• Work collaboratively with internal teams, partners and stakeholders to improve outcomes for customers

You will also maintain a small caseload of complex cases, ensuring customers receive a high-quality, strength-based service that supports prevention and sustainable housing outcomes. We are looking for experienced housing professionals with a passion for delivering high-quality, fair and consistent services.

You will have:

• Strong knowledge of housing and homelessness legislation, particularly Parts 6 and 7 of the Housing Act
• Experience of managing complex casework and making legally robust decisions
• The ability to interpret legislation, policy and guidance and apply this in practice
• Strong analytical and decision-making skills, with attention to detail and accuracy
• Excellent communication skills, including the ability to explain complex decisions clearly to customers
• Experience of supporting colleagues and contributing to service improvement

You will be confident working in a fast-paced environment, managing competing demands and making sound, evidence-based decisions in challenging situations. This is a key role within our service redesign, helping to strengthen decision-making, improve consistency and ensure we deliver fair outcomes for residents.

We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from underrepresented groups and support flexible working arrangements.

We offer:

• A competitive salary and generous annual leave
• Flexible and hybrid working opportunities
• A commitment to learning, development and career progression
• A supportive and inclusive working environment

We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. The role may involve working with complex and sensitive cases and require a high level of professional judgement and resilience.

We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us.

All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.