Out of Hours Co-ordinator in Sheffield

Home First Community are looking for a dedicated and resilient Out of Hours Coordinator to support our domiciliary care service outside of standard office hours. This is a vital role ensuring continuity of care for our clients and providing support to care staff when they need it most.

You will be the first point of contact for urgent issues, staffing challenges, and service user needs—ensuring safe, responsive, and person-centred care at all times. You will be working with and supported by a dynamic and experienced team.

• Coordinate care delivery during out-of-hours periods
• Respond calmly and effectively to emergencies and last-minute changes
• Support and guide care staff, ensuring confidence and continuity
• Solve problems quickly and effectively to maintain service quality
• Communicate clearly with staff, service users, and professionals
• Use IT systems to update schedules, records, and communications
• Ensure all decisions reflect safeguarding and best practice principles

We are seeking someone who embodies the core values of care – compassion, respect, dignity, and professionalism – alongside the following strengths:

• Problem Solver: Able to think on your feet and make sound decisions
• Works Well Under Pressure: Stays calm, organised, and focused in fast-paced situations
• Excellent Communicator: Confident speaking with staff, clients, and professionals
• Assertive: Able to make decisions and provide clear direction when needed
• IT Literate: Comfortable using digital systems for scheduling and reporting
• Experience in domiciliary care or a similar health/social care setting
• Understanding of safeguarding and person-centred care
• Ability to work independently and take responsibility

• Be part of a supportive and values-driven team
• Make a real difference in people’s lives
• Ongoing training and development opportunities
• A rewarding role where no two shifts are the same

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.