At a Glance
- Tasks: Lead and improve income management services while supporting tenants in financial inclusion.
- Company: Sheffield City Council, dedicated to community support and housing services.
- Benefits: Generous holiday entitlement, flexible working options, and commitment to equality.
- Other info: Join a diverse team focused on community impact and personal growth.
- Why this job: Make a real difference in people's lives while managing and developing a vibrant team.
- Qualifications: Experience in service improvement, change management, and effective communication.
The predicted salary is between 40000 - 45000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Team: Income Management and Financial Inclusion Team
Sheffield City Council’s Housing & Neighbourhoods Service plays a vital role in supporting communities across the city, managing around 38,000 council homes and delivering services that enable tenants and residents to enjoy and sustain their home.
A fantastic opportunity has arisen to recruit a temporary Operations and Development Manager in the Income Management and Financial Inclusion Team. The team take the lead role in collecting rent, charges and arrears, as well as leading on financial inclusion measures for the wider Housing Service.
If you are an effective Manager, who wants to drive improvement and work with partners to develop the Income Management service, then this might be the job for you. The post offers the successful applicant the opportunity to take a hugely important role in this established team. You will be part of a wider management team that is leading the challenge of protecting the Housing Revenue Account by supporting customers to manage their finances, pay their rent and so sustain their tenancy.
Income collection is crucial as it funds all housing related services to Sheffield Council tenants. The current financial difficulties that so many people are facing means the support that the team provides has never been more important.
As well as leading on the operational delivery of the Income Management Team, you would also be taking responsibility for the strategic vision of the service. The role is currently based at Solpro (S4) although working in different locations may be required at times. The successful applicant will have responsibility for a number of teams within the service and work closely with other Managers to achieve its objectives.
You will:
- have experience of improving services and performance
- have evidenced that you can manage change
- be able to work effectively with partners and stakeholders
- be a good communicator
- manage a busy workload, whilst managing teams and staff
- understand the challenges customers face in managing their money and sustaining their tenancy, and the dependencies that impact on their ability to do so
If you want to work in a large and vibrant team, manage and develop people, and make a real difference to people’s lives, then this is the role for you.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
Operations and Development Manager in Sheffield employer: Beighton
Sheffield City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and community impact. As part of the Income Management and Financial Inclusion Team, you will have the opportunity to lead meaningful initiatives that directly support residents in managing their finances and sustaining their tenancies, all while enjoying flexible working arrangements and generous holiday entitlements. Join us in making a real difference in the lives of our community members in a vibrant and diverse environment.
