Operational Delivery Assistant in Sheffield

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Sheffield City Council's Transport Service provides a vital service in transporting children and young people with Special Educational Needs/Disabilities (SEND), on their journeys between home and school, ensuring they are supported as needed to access their education.

We are offering an exciting opportunity for highly motivated, enthusiastic and committed people to join our Transport Operations Delivery Team in the role of Operational Delivery Assistant.

We are dedicated to providing exceptional services to all our clients in a collaborative and inclusive work environment.

As an Operational Delivery Assistant, you will play a crucial role in ensuring the smooth operation of the service.

Key Responsibilities are to

• Provide high-level support to the service, our clients, and key stakeholders.
• Receive, make, manage, take ownership of, and respond to telephone, messages, electronic and paper mail and personal callers.
• Ensure any issues are owned and effectively resolved, and where these are outside the scope of responsibility, or carry sufficient risk or operational implication are reported as appropriate.
• Liaise effectively with Drivers, Passenger Assistants, parents, schools and other agencies.
• Provide day to day deployment of, and support to, Drivers & Passenger Assistants as required.
• Provide efficient and effective business administrative processes which may include receiving, monitoring and processing financial claims.
• Operation, maintenance and development of transport service specific manual and electronic information and record systems

Successful candidates will be committed team players who are organised, flexible & dedicated to providing the highest standards of customer service. They will need to :

• Have experience of working in a busy office environment with a good understanding of office processes and procedures, strong problem-solving and decision-making abilities.
• Have excellent communication, organisation & time management skills.
• Be motivated to work under pressure and work in a confidential manner.
• Be familiar with using IT systems such as Outlook, Word and Excel.
• Be motivated to work under pressure with the ability to adapt to changing priorities and deadlines.

You may be required to prioritise your own workload and that of the team, as well as meet deadlines.

• Be confident in verbal and written communication. The Service handles private and confidential information, so discretion and confidentiality are essential.
• Be required to work flexibly to meet the needs of the service and be part of a rotating shift system that operates between the hours of 6.30am and 6.00pm Monday to Friday.
• Informal enquiries may be made to Mike Keen on option 4

We are investing in our workforce and are promoting opportunities to our under-represented groups.

We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.

We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee.

In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement.

We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade.

If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us.

All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.

Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

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