Sheffield City Council is building its Customer Experience Capability to improve how residents access information and how colleagues are supported. The Knowledge and Information Analyst will own the approach to customer knowledge, ensuring accurate, accessible information across online services and frontline support.
You will establish trusted sources, improve content quality and work with service teams to close gaps, with a focus on clear language, content ownership and practical guidance for
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Customer Knowledge Architect (Hybrid Role) in Sheffield employer: Beighton
Sheffield City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With flexible working options and a strong commitment to professional development, this role provides meaningful opportunities for growth in children's social care, making it an ideal place for passionate individuals to make a real difference in the community.
