Care Resource Planning & Coordination Officer in Sheffield

Sheffield City Council Home First Community Team are looking for two Planning & Coordination Officers to join our Adult Social Care Provider Services, supporting the effective planning, coordination and monitoring of resources to ensure safe, high‑quality services for people who draw on care and support.

About the role

As a Planning & Coordination Officer, you will be responsible for the day‑to‑day planning and allocation of work to Support Workers, including rota planning and responding to changes such as sickness, annual leave and training. You will use a range of standardised IT systems to monitor resources and ensure continuity of service delivery.

You will work closely with Support Managers and other Planning & Coordination Officers to make best use of resources and ensure performance and financial information is accurate and timely, helping managers to effectively oversee budgets and service performance.

Key responsibilities

• Plan, allocate and monitor resources across Adult Social Care Provider Services
• Produce and maintain rotas and respond to changing service needs
• Use scheduling, rostering, monitoring and other council IT systems effectively
• Work in partnership with managers and colleagues to ensure efficient service delivery
• Provide day‑to‑day contact and support to frontline staff within agreed parameters
• Respond to service users in line with customer service standards and ensure follow‑up actions are completed
• Maintain accurate records to support performance and financial reporting
• Contribute to meeting national and local standards and council priorities
• Follow council policies, procedures and business continuity arrangements

What we’re looking for

• Knowledge of social care provision and customer service standards
• An understanding of dignity, equality, diversity and inclusion
• Good communication skills and the ability to work effectively with a range of people
• Experience of coordinating tasks and solving problems in a methodical way
• Confidence using IT systems, including working with rotas and resource planning
• GCSEs (or equivalent), or the ability to demonstrate the competencies required for the role

Additional information

The post requires the ability to converse at ease with members of the public in accurate spoken English, in line with the Immigration Act 2016. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.