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For Companies At a Glance
- Tasks: Deliver top-notch supply chain customer service and build strong relationships.
- Company: Join Beiersdorf, a leader in innovative skin and body care products.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and hybrid working.
- Why this job: Make a real impact in supply chain management while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast .
As the Customer Operations Executive, you will provide excellent end-to-end supply chain customer service, from order receipt to delivery, ensuring customer operational targets are met. You will build strong customer relationships, drive supply chain best practices, and continuously improve order processes to achieve efficient and effective fulfilment.
12 months Fixed Term Contract
Customer Supply Chain Development
- Collaborate with the customer’s supply chain teams.
- Understand the Retailers extranet systems (if appropriate) and proactively provide solutions.
- Maintain all supply chain trackers, analyse data, and recommend and communicate action plans.
- Co-ordinate plans to ensure service level, stock levels, new launches/range changes are effectively managed.
- Support the Internal Sales Team.
Customer Focus
- Identify and communicate customers agreed measures/KPIs and make sure these become visible and are achieved.
- Liaise with the wider Supply Chain team to understand and utilize any tools and customer processes.
Order Management
- Ensure all orders are processed correctly and efficiently to achieve service level targets within all customers.
- Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands and reduce errors.
- Co-ordinates and communicates new line information to the customer.
- To conduct regular audits with the customer.
Relationship Management
- Establish yourself as a key member of a cross functional account team always ensuring effective flow of information. Lead information on Supply Chain matters.
- Develop Customer Supply Chain relationships. Respond to specific demands, identify, and build upon areas for development in order to maximize opportunities.
- Plan and direct regular review meetings with customer supply contacts, involving internal and external contacts.
Query & Customer Complaints Resolution
- Pro-actively reviews and resolves all delivery queries.
- Identify ‘root causes’ and recommend a course of action.
Reporting
- Completion of the service level scorecard, which includes customer KPI measures. Monitor and analyze data and provide feedback to relevant parties with recommended actions.
- Monthly completion of service level information, including customer KPI’s.
- Report daily orders against required targets.
- Prepare completion of internal reports to include customer activities, issues and opportunities.
Your Profile
- Experience in Supply Chain, preferrably customer focussed in an FMCG environment.
- Strong communicator with proven analytical skills and FMCG supply chain knowledge.
- Comfortable working with SAP and Excel & quick to learn systems.
- Effective at building relationships, influencing stakeholders, and driving results through collaboration.
Additional information
At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer!
We offer a competitive salary along with an annual bonus (subject to conditions). Other benefits include:- 25 days holiday (buy and sell holidays), Defined contribution Pension, Private medical & dental insurance, Life Assurance, Discounts on products.
We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins.
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Customer Supply Chain Executive employer: Beiersdorf
Contact Detail:
Beiersdorf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain processes. Show them you understand their needs and how you can help achieve those perfect order fulfilments.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to express your ideas clearly is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Customer Supply Chain Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Supply Chain Executive role. Highlight relevant experience and skills that match the job description, like your customer service background and any supply chain knowledge you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our goals. Be sure to mention specific examples of how you've built strong customer relationships in the past.
Show Off Your Analytical Skills: Since the role involves data analysis and KPI tracking, don’t forget to showcase your analytical skills. Mention any tools or systems you’ve used, like SAP or Excel, and how you’ve used them to improve processes or solve problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Beiersdorf
✨Know Your Supply Chain Basics
Before the interview, brush up on your knowledge of supply chain processes, especially in the FMCG sector. Be ready to discuss how you can contribute to achieving 'perfect order' fulfilment and what best practices you've implemented in previous roles.
✨Showcase Your Communication Skills
As a Customer Supply Chain Executive, strong communication is key. Prepare examples of how you've effectively communicated with customers and internal teams to resolve issues or improve processes. This will demonstrate your ability to build relationships and influence others.
✨Be Data Savvy
Familiarise yourself with data analysis tools, particularly Excel and any relevant systems like SAP. Be prepared to discuss how you've used data to track KPIs or improve service levels in past roles. This shows you're not just about relationships but also about results.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling delivery queries or managing stock levels. Prepare structured responses that highlight your problem-solving skills and proactive approach to finding solutions.
