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- Tasks: Manage and optimise customer supply chain operations for top brands like NIVEA.
- Company: Beiersdorf, a leader in innovative skin and body care products.
- Benefits: Competitive salary, annual bonus, private medical insurance, and 25 days holiday.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in Supply Chain or a relevant degree; strong communication skills required.
- Other info: Flexible work environment with a focus on diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast.
As the Customer Operations Executive, you will be responsible for delivering exceptional end‐to‐end supply chain service—from order receipt through to delivery—ensuring all customer operational targets are consistently achieved. You will cultivate strong customer relationships, champion supply chain best practices, and drive continuous improvement across order processes to enable efficient and reliable fulfilment.
Your Tasks
- Manage and optimise customer supply chain operations, ensuring service levels, stock availability and new launches run smoothly.
- Collaborate with customer supply chain teams, identify opportunities and implement best‐practice processes.
- Process customer orders accurately and efficiently, supporting the team to achieve 'perfect order' performance.
- Lead day‐to‐day communication on supply chain matters, developing strong relationships with key customer contacts.
- Resolve delivery queries, identify root causes and implement improvements.
- Monitor KPIs, prepare performance reports and provide insights to internal teams and customers.
Your Profile
- Experience in Supply Chain, preferably customer focused in an FMCG environment is an advantage.
- The role would also suit a Graduate with a Supply Chain degree.
- Strong communicator with proven analytical skills and FMCG supply chain knowledge.
- Comfortable working with SAP and Excel and quick to learn systems.
- Effective at building relationships, influencing stakeholders, and driving results through collaboration.
Additional information
At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer!
- We offer a competitive salary along with an annual bonus (subject to conditions).
- Private medical and dental insurance.
- Life assurance.
- Critical illness.
- Discounts on products.
- Hybrid working.
- 25 days holiday (buy & sell holiday).
- Free head office parking.
We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins.
Customer Supply Chain Operations Executive in Birmingham employer: Beiersdorf
Contact Detail:
Beiersdorf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Operations Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Beiersdorf. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Beiersdorf’s products and values. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills. As a Customer Operations Executive, you'll need to build relationships and resolve issues. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Beiersdorf team.
We think you need these skills to ace Customer Supply Chain Operations Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Operations Executive. Highlight your relevant experience in supply chain management and any specific achievements that showcase your skills in optimising operations and building customer relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supply chain operations and how your background aligns with our mission at Beiersdorf. Don’t forget to mention any experience you have with FMCG and how you can contribute to our team.
Show Off Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've used data to drive improvements in past roles. Whether it's monitoring KPIs or preparing performance reports, we want to see how you can bring insights to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Beiersdorf
✨Know Your Supply Chain Basics
Make sure you brush up on your supply chain knowledge, especially in the FMCG sector. Be prepared to discuss how you would manage customer operations and optimise processes. Familiarity with terms like 'perfect order' performance will show that you understand the role.
✨Showcase Your Communication Skills
As a Customer Operations Executive, strong communication is key. Think of examples where you've successfully built relationships or resolved issues. Practise articulating these experiences clearly, as it will demonstrate your ability to influence stakeholders effectively.
✨Get Comfortable with Data
Since you'll be monitoring KPIs and preparing performance reports, make sure you're comfortable discussing data analysis. Brush up on your Excel skills and be ready to explain how you would use data to drive improvements in supply chain operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their supply chain practices and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.