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- Tasks: Manage customer supply chains and ensure smooth order processing from start to finish.
- Company: Join a dynamic team focused on customer satisfaction and supply chain excellence.
- Benefits: 12-month fixed-term contract with opportunities for growth and development.
- Why this job: Make a real impact by improving supply chain processes and building strong customer relationships.
- Qualifications: Experience in supply chain management and strong communication skills required.
- Other info: Collaborative environment with a focus on continuous improvement and performance.
The predicted salary is between 36000 - 60000 £ per year.
As the Customer Collaboration Executive, you will provide excellent end-to-end supply chain customer service, from order receipt to delivery, ensuring customer operational targets are met. You will build strong customer relationships, drive supply chain best practices, and continuously improve order processes to achieve efficient and effective fulfilment.
Your Tasks
- Customer Supply Chain Management
- Collaborate with customer supply chain teams to identify and implement improvement initiatives.
- Manage supply chain trackers, analyse performance data, and communicate actions.
- Coordinate service levels, stock availability, promotions, and range changes.
- Support sales targets by analysing order patterns and identifying growth opportunities.
- Customer & Order Management
- Own accurate and timely order processing to achieve service level targets.
- Proactively prevent errors, manage demand variations, and support perfect order delivery.
- Communicate new product and data changes, ensuring customer systems remain aligned.
- Relationship & Issue Management
- Act as the supply chain lead within cross-functional account teams.
- Build strong customer relationships, resolve delivery issues, and address root causes.
- Lead regular customer reviews and drive continuous improvement actions.
- Reporting & Performance
- Maintain customer KPI scorecards and service level reporting.
- Monitor orders, availability, and shortages, escalating risks and solutions as required.
- Keep customer profiles, reports, and action plans up to date.
Your Profile
- Experience in Supply Chain, preferably customer focused.
- Strong communicator with proven analytical skills and FMCG supply chain knowledge.
- Comfortable working with SAP and Excel & quick to learn systems.
- Effective at building relationships, influencing stakeholders, and driving results through collaboration.
Customer Supply Chain Executive in Birmingham employer: Beiersdorf UK Ltd
Contact Detail:
Beiersdorf UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Customer Supply Chain Executive role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it's at a job fair or an informal coffee chat, be ready to discuss your experience with supply chain management and how you've improved processes in the past. We want to see your passion for customer service shine through!
✨Tip Number 3
Prepare for interviews by researching the company’s supply chain practices. Understand their challenges and think about how you can contribute to their success. This will not only impress them but also help you tailor your answers to show you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Customer Supply Chain Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supply chain experience and any relevant achievements that show you can meet customer operational targets.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Supply Chain Executive role. Share specific examples of how you've built strong customer relationships and improved order processes in the past.
Show Off Your Analytical Skills: Since the role involves analysing performance data, be sure to mention any experience you have with data analysis tools like Excel or SAP. We want to see how you’ve used these skills to drive results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Beiersdorf UK Ltd
✨Know Your Supply Chain Basics
Brush up on your supply chain knowledge, especially in customer-focused roles. Be ready to discuss how you’ve managed order processes and improved service levels in past positions. This will show that you understand the core responsibilities of the Customer Supply Chain Executive role.
✨Showcase Your Analytical Skills
Prepare to talk about specific examples where you've used data analysis to drive improvements. Whether it’s managing supply chain trackers or analysing order patterns, having concrete examples will demonstrate your analytical prowess and how it can benefit the company.
✨Build Rapport with Your Interviewers
Since relationship management is key in this role, practice building rapport during your interview. Engage with your interviewers, ask questions about their experiences, and show genuine interest in their insights. This will highlight your ability to connect with stakeholders.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you’ve resolved delivery issues or managed demand variations. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
