At a Glance
- Tasks: Manage relationships with top financial institutions and drive strategic growth.
- Company: Join Behavox, a leader in data-driven solutions for global enterprises.
- Benefits: Competitive salary, health coverage, generous time-off, and flexible work hours.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of a bold mission to innovate how businesses use data.
- Qualifications: Experience in enterprise compliance technology and account management.
The predicted salary is between 60000 - 80000 £ per year.
About Behavox
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day.
What You'll Bring
- Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.
- Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.
- Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.
- Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.
What You'll Do
- Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.
- Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.
- Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.
- Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.
- Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.
What We Offer
- A truly global mission with a passionate community in locations all over the world.
- Huge impact and learning potential as our aspirations require bold innovation.
- Highly competitive compensation.
- Benefits include fully covered health coverage for employee and family.
- Generous time-off policy and flexible work schedule.
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Please note that:
- We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process.
- Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.
Strategic Account Manager 3 in London employer: Behavox
Behavox is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to take ownership of their roles while working with some of the world's leading financial institutions. With a commitment to employee growth, competitive compensation, and a generous benefits package including fully covered health coverage and flexible work schedules, Behavox provides a dynamic environment where bold thinkers can thrive and make a significant impact on the future of enterprise data management.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager 3 in London
✨Tip Number 1
Get to know the company inside out! Research Behavox's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Strategic Account Manager. Be ready to discuss specific examples of how you've managed complex client relationships and driven growth.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Strategic Account Manager 3 in London
Some tips for your application 🫡
Show Your Understanding of the Role:When writing your application, make sure to highlight your understanding of the Strategic Account Manager role. Talk about your experience with enterprise compliance technology and how you can navigate complex organisational structures in regulated financial institutions.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with what we’re looking for at Behavox. Use keywords from the job description to show you’re a perfect fit.
Be Authentic:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for data and innovation, and why you’re excited about the opportunity to work with us.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Behavox
✨Know Your Stuff
Make sure you have a solid understanding of Behavox's platform and how it integrates with compliance technology. Brush up on the specifics of communications surveillance, trade surveillance, and policy management, as these are crucial for the role.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've navigated complex account management situations in the past. Think about examples where you've developed retention strategies or handled escalations effectively, as this will demonstrate your ability to think strategically while executing operationally.
✨Engage with Executive-Level Conversations
Be ready to lead discussions about compliance posture and regulatory risk. Practice articulating how you would approach executive business reviews, focusing on value rather than just product updates. This will show that you can handle high-level conversations with ease.
✨Demonstrate Your Relationship-Building Skills
Think of ways you've built strong relationships with stakeholders at various levels. Be prepared to share examples of how you've managed both executive and practitioner relationships simultaneously, as this is key to succeeding in the Strategic Account Manager role.
