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- Tasks: Manage client relationships and ensure successful adoption of data analytics solutions.
- Company: Behavox is revolutionising how businesses use data to drive growth and innovation.
- Benefits: Enjoy competitive pay, health coverage, generous time-off, and flexible work schedules.
- Why this job: Join a passionate team impacting global financial institutions with cutting-edge technology.
- Qualifications: 2+ years in customer success, excellent communication skills, and a keen interest in Fintech.
- Other info: Engage in a two-way assessment process to ensure mutual fit and satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
About Behavox: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role: Reporting into the Head of Customer Success, as a Customer Success Manager, you will play a pivotal role in maintaining and enhancing relationships with Mosaic’s key clients, which include major global financial institutions. This is a hands-on position where you will ensure the successful roll-out, adoption, and ongoing optimization of Mosaic’s data analytics solutions. Working closely with financial institutions, your role will be to bridge the gap between technical teams and business users, helping clients leverage Mosaic’s platforms to achieve their strategic goals.
This is an exciting opportunity for the right talented professional to:
- Work with some of the World’s largest, most prestigious financial institutions
- Contribute at the intersection of technology and financial services
- Help global financial institutions make smarter, data-driven decisions
What You’ll Bring:
- A deep and genuine interest in MSD as demonstrated by a connection to its mission, marketplace and/or technologies.
- 2+ years of experience with a proven track record of demonstrated ability to onboard, support, and engage customers.
- Excellent verbal and written communication skills preferably with experience within a start-up, scale-up or with a new product line.
- Ability to establish trusted relationships with clients, ensuring satisfaction, retention, and expansion.
- Comfortable with learning and engaging in complex industries such as Fintech or capital markets.
What You’ll Do:
- Own Customer Relationships: Manage customer satisfaction, retention, and expansion.
- Train and Engage Users: Create excitement and momentum around SaaS solutions and business outcomes.
- Adapt and Learn Quickly: Understand complex domains like capital markets to communicate effectively with senior-level clients.
- Deliver insights by working with clients to interpret the data generated and helping them to take actionable steps to improve business performance.
- Report regular performance updates to clients, detailing platform usage, insights generated, and overall business impact.
What We Offer:
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
About Our Process: We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we may ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Customer Success Manager (MSD) employer: Behavox
Contact Detail:
Behavox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (MSD)
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly capital markets and fintech. Understanding the specific challenges and opportunities in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in customer success roles within tech or financial institutions. Attend industry events or webinars to build connections and gain insights into best practices that can set you apart as a candidate.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully onboarded and supported customers in previous roles. Highlighting your ability to create excitement around SaaS solutions will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during networking or interviews, demonstrating your ability to bridge the gap between technical teams and business users will be crucial for this role.
We think you need these skills to ace Customer Success Manager (MSD)
Some tips for your application 🫡
Understand the Company and Role: Before applying, take the time to thoroughly understand Behavox's mission and the specific responsibilities of the Customer Success Manager role. This will help you tailor your application to demonstrate how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in customer success or a related field. Provide specific examples of how you've successfully onboarded and supported customers, particularly in complex industries like Fintech or capital markets.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, make sure to highlight any relevant experiences that demonstrate your ability to communicate effectively with clients and technical teams. Consider including examples of presentations or reports you've created.
Express Your Passion: Convey your genuine interest in Behavox and its mission in your application. Discuss why you are excited about the opportunity to work with data analytics solutions and how you can contribute to helping clients make data-driven decisions.
How to prepare for a job interview at Behavox
✨Understand the Company and Its Mission
Before your interview, make sure you have a solid grasp of Behavox's mission and how they leverage data to drive business growth. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Demonstrate Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you've successfully onboarded and engaged customers. Highlight your ability to build relationships and ensure client satisfaction, as this is crucial for the Customer Success Manager role.
✨Showcase Your Communication Skills
Since the role involves bridging technical teams and business users, practice articulating complex concepts in simple terms. Use examples that demonstrate your verbal and written communication skills, especially in a fast-paced environment like a start-up or scale-up.
✨Prepare for Technical Discussions
Familiarise yourself with the basics of Fintech and capital markets, as these are key areas for the role. Be ready to discuss how you would help clients interpret data and take actionable steps, showcasing your adaptability and eagerness to learn.
