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- Tasks: Drive customer success by ensuring high ROI and reducing churn for clients.
- Company: Behavox is revolutionising data management for global enterprises with innovative AI/ML solutions.
- Benefits: Enjoy competitive pay, flexible work schedules, and comprehensive health coverage for you and your family.
- Why this job: Join a passionate team making a global impact while working with prestigious financial institutions.
- Qualifications: Strong communication skills and experience managing relationships with large corporations are essential.
- Other info: The hiring process includes practical simulations and interviews with senior leaders.
The predicted salary is between 36000 - 60000 £ per year.
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Behavox is shaping the future for how businesses harness their most important raw material – data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:
- Work with some of the World\’s largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products
What You\’ll Bring
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations – leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $k
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
What You\’ll Do
- Expand accounts and generate additional revenue within their book of business
- Reduce churn and retain accounts by increasing customer satisfaction
- Prioritize strategically to provide customer analysis and activity plans
- Solve problems whilst applying highly customer-centric practices
- Work across departments (PMs, PMs, AE) to champion for clients
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with % bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment – the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioralcompetencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.***Please note, all Zoom interviews will be recorded***
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Customer Success Manager 3 employer: Behavox
Contact Detail:
Behavox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager 3
✨Tip Number 1
Familiarise yourself with Behavox's mission and products. Understanding how they leverage data to drive business growth will help you articulate your passion for their work during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your experience with high-touch clients and upselling will demonstrate your fit for the role.
✨Tip Number 4
Research the financial services industry trends and challenges. Being knowledgeable about the sector will allow you to speak confidently about how you can add value to Behavox's clients.
We think you need these skills to ace Customer Success Manager 3
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Customer Success Manager at Behavox. Tailor your application to highlight relevant experiences that align with their mission and the specific skills they are looking for.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in managing relationships with financial services companies or large corporations. Provide examples of how you've driven customer accountability and led change management efforts.
Highlight Communication Skills: Since clear communication is crucial for this role, ensure your application reflects your ability to communicate effectively with both internal stakeholders and external clients. Use concise language and provide examples of successful interactions at an executive level.
Demonstrate Problem-Solving Abilities: Include specific instances where you've solved complex problems in a customer-centric manner. This will show your potential employer that you can apply best practices to enhance customer satisfaction and reduce churn.
How to prepare for a job interview at Behavox
✨Show Your Passion for Data
Make sure to express your genuine interest in Behavox's mission of harnessing data. Share examples of how you've previously engaged with data-driven projects or initiatives, and how you see this aligning with the company's goals.
✨Demonstrate Relationship Management Skills
Prepare to discuss your experience managing relationships with large corporations, particularly in financial services. Highlight specific instances where you've successfully driven change management and customer accountability.
✨Be Ready to Discuss ROI Strategies
Since the role focuses on ensuring high ROI for customers, come prepared with strategies you've used in the past to measure success and drive value. Think about how you can apply these strategies to Behavox's offerings.
✨Practice Clear Communication
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. Be ready to engage in discussions with executive stakeholders and demonstrate your ability to convey complex ideas simply.
