At a Glance
- Tasks: Drive customer success and maximise ROI for clients in a dynamic, innovative environment.
- Company: Join Behavox, a leader in harnessing data for business growth.
- Benefits: Competitive salary, generous time-off, flexible work schedule, and full health coverage.
- Other info: Be part of a passionate global community focused on bold innovation.
- Why this job: Make a real impact with cutting-edge machine-learning products and prestigious clients.
- Qualifications: Experience in managing enterprise relationships and driving customer satisfaction.
The predicted salary is between 36000 - 60000 € per year.
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML‐based solutions that activate data for every function within a global enterprise. Our approach is unique and validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
In this role, you will be responsible for end‐to‐end coordination and execution of functional deliverables during the delivery stage, priming your customer for long‐term success. Following go‐live your primary focus will be on measuring the success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.
This is an exciting opportunity for the right talented professional to:
- Work with some of the world's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting‐edge machine‐learning‐powered products
What You'll Bring
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, enterprise, or large corporations – leading change‐management efforts and driving customer accountability
- Skilled at working with enterprise, high‐touch clients with a BoB
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level
What You'll Do
- Expand accounts and generate additional revenue within their book of business
- Reduce churn and retain accounts by increasing customer satisfaction
- Prioritise strategically to provide customer analysis and activity plans
- Solve problems whilst applying highly customer‐centric practices
- Work across departments (PMs, PMs, AE) to champion for clients
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time‐off policy and flexible work schedule
About Our Process
We take talent very seriously and are building a community of extraordinary individuals working together in very high performing teams. We also know that the best talent always has options so we believe the process has to be a two‐way assessment – the company AND the candidate assessing alignment. During the process we will explore salary, location, core experience, values alignment, technical and behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity, and then meet with senior leaders to make sure they are making an informed decision.
Please note: We want to get to know you and have a genuine conversation; use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification. Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.
Customer Success Manager 3 in London employer: Behavox
Behavox is an exceptional employer that fosters a culture of innovation and collaboration, empowering its employees to drive meaningful change in the data landscape. With a commitment to employee growth, competitive compensation, and comprehensive benefits including fully covered health coverage and a generous time-off policy, Behavox provides a supportive environment for Customer Success Managers to thrive. Located in a dynamic global setting, this role offers the unique opportunity to work with prestigious financial institutions while contributing to cutting-edge AI/ML solutions that shape the future of enterprise data management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager 3 in London
✨Tip Number 1
Do your homework on Behavox! Understand their mission and how they leverage data. This will help you connect your experience to their goals during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Success Manager, you'll need to articulate your ideas clearly, especially when engaging with executive stakeholders. Role-play with a friend or use our resources to sharpen your pitch.
✨Tip Number 3
Prepare examples of how you've driven customer success in the past. Think about specific situations where you reduced churn or increased ROI for clients. These stories will showcase your value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our community.
We think you need these skills to ace Customer Success Manager 3 in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for Behavox shine through! We want to see that you genuinely connect with our mission and the innovative work we do. A personal touch can make all the difference.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success and relationship management. We’re looking for those who can drive ROI and reduce churn, so be specific about how you've done this in the past!
Be Clear and Concise:Your written communication skills are key, especially when dealing with executive stakeholders. Keep your application clear and to the point, showcasing your ability to communicate effectively. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Behavox
✨Know Behavox Inside Out
Before your interview, dive deep into Behavox's mission and the unique solutions they offer. Understand how their data operating platform works and be ready to discuss how you can contribute to their goal of generating value for customers.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships, reduced churn, or driven upsells. Highlight your ability to communicate effectively with executive stakeholders and how you've crafted KPIs that align with business goals.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges in customer success roles and how you resolved them. Be ready to discuss your approach to applying customer-centric practices and how you prioritise tasks to ensure client satisfaction.
✨Engage in a Two-Way Conversation
Remember, the interview is as much about you assessing the company as it is about them assessing you. Prepare thoughtful questions about their culture, team dynamics, and how they measure success in the Customer Success Manager role to show your genuine interest.
