At a Glance
- Tasks: Manage relationships with top financial institutions and drive strategic growth.
- Company: Join Behavox, a leader in data-driven solutions for global enterprises.
- Benefits: Competitive pay, health coverage, generous time-off, and flexible work hours.
- Other info: Work in a dynamic environment with global impact and learning opportunities.
- Why this job: Be part of a bold mission to innovate and transform enterprise data management.
- Qualifications: Experience in compliance technology and account management in financial services.
The predicted salary is between 70000 - 90000 £ per year.
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system.
The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.
The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value.
What You'll Bring
- Enterprise compliance technology and unified controls frameworks: Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.
- Financial services regulatory environment: Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi-stakeholder account management across regulated financial institutions: Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.
- Commercial lifecycle management for enterprise SaaS: Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.
- Escalation management and operational accountability: Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.
What You'll Do
- Account health monitoring and risk identification: Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.
- Executive business review design and delivery: Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.
- Renewal ownership and churn forecasting: Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.
- Expansion identification and commercial execution: Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.
- Delivery follow-through and client communication ownership: Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.
What We Offer
- A truly global mission with a passionate community in locations all over the world.
- Huge impact and learning potential as our aspirations require bold innovation.
- Highly competitive compensation.
- Benefits include fully covered health coverage for employee and family.
- Generous time-off policy and flexible work schedule.
Strategic Account Manager 3 New London employer: Behavox Limited.
Behavox is an exceptional employer for those seeking to make a significant impact in the world of data-driven solutions. With a strong focus on innovation, employees enjoy a collaborative work culture that fosters creativity and growth, alongside competitive compensation and comprehensive health benefits for both employees and their families. The role of Strategic Account Manager offers unique opportunities to engage with high-profile clients in the financial sector, ensuring personal and professional development in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager 3 New London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to data management and compliance. This will help you tailor your responses and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Strategic Account Manager. Highlight your understanding of enterprise compliance technology and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Behavox and ready to take on the challenge of managing complex client relationships.
We think you need these skills to ace Strategic Account Manager 3 New London
Some tips for your application 🫡
Show Your Passion for Data:When you're writing your application, let your enthusiasm for data and its potential shine through. We want to see how you can harness data to drive business growth, just like we do at Behavox.
Tailor Your Experience:Make sure to highlight your experience with enterprise compliance technology and account management in regulated financial institutions. We’re looking for someone who understands the complexities of our clients' needs, so be specific about your relevant skills.
Be Strategic and Operational:In your application, demonstrate your ability to think strategically while also executing operationally. We love candidates who can juggle both aspects, so share examples that showcase this dual capability.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Behavox Limited.
✨Know Your Data Inside Out
Make sure you have a solid understanding of how data operates within financial institutions. Brush up on compliance technology and unified controls frameworks, as well as the regulatory environment. This knowledge will help you demonstrate your expertise and show that you can navigate complex client needs.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've successfully managed multi-stakeholder relationships in the past. Think about specific examples where you’ve designed and executed business reviews or developed retention strategies. This will highlight your ability to think strategically while executing operationally, which is crucial for the role.
✨Demonstrate Your Negotiation Skills
Be ready to talk about your experience with renewals and expansion deals. Share examples of how you've led negotiations and closed deals in the past. This will show that you understand the commercial lifecycle management aspect of the role and can drive results independently.
✨Communicate Clearly and Effectively
Practice translating technical jargon into clear, actionable language. During the interview, focus on how you would communicate with clients about delivery issues or updates. This skill is essential for ensuring clients feel supported and informed, especially when challenges arise.
