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For Companies At a Glance
- Tasks: Drive customer success by ensuring high ROI and expanding business through upsells.
- Company: Join Behavox, a leader in data-driven solutions for global enterprises.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals with innovative data solutions.
- Qualifications: Strong business acumen and experience in customer success or account management.
- Other info: Be part of a dynamic team focused on continuous value generation for clients.
The predicted salary is between 48000 - 72000 £ per year.
About the Company
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
About the Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the.
Customer Success Manager 3 London, (UK) (hybrid) employer: Behavox Limited.
Contact Detail:
Behavox Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager 3 London, (UK) (hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Behavox on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Behavox's mission and values. Show us how your skills align with their goal of turning data into actionable insights. Tailor your examples to highlight your experience in customer success and data-driven decision-making.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help customers achieve high ROI and prevent churn. Use specific metrics from your past roles to demonstrate your impact and how you can replicate that success at Behavox.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and how you can contribute to the team can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager 3 London, (UK) (hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience and skills that align with Behavox's mission of driving value for customers. We want to see how you can contribute to our unique approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive ROI and customer satisfaction. Numbers speak volumes, so if you’ve got metrics to back up your successes, flaunt them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Behavox Limited.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and ROI. Be ready to discuss how you’ve used these metrics in past roles to drive value for customers. This shows you understand the importance of measuring success and can contribute to Behavox's mission.
✨Showcase Your Business Acumen
Prepare examples that highlight your business acumen. Think about times when you’ve helped clients define their KPIs or achieved upsells. This will demonstrate your ability to align customer goals with Behavox’s data-driven solutions, which is crucial for a Customer Success Manager.
✨Engage with Real Scenarios
Anticipate scenario-based questions where you might need to solve a customer issue or improve their experience. Practise articulating your thought process clearly. This will help you convey your problem-solving skills and how you can facilitate continuous value generation for customers.
✨Research Behavox’s Unique Approach
Dive into Behavox’s platform and understand its unique selling points. Be prepared to discuss how you can leverage their AI/ML-based solutions to enhance customer success. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the role.
