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For Companies At a Glance
- Tasks: Drive customer success and expand accounts with innovative AI/ML solutions.
- Company: Join Behavox, a leader in data-driven business growth.
- Benefits: Competitive salary, 100% bonus pay, health coverage, and flexible work schedule.
- Why this job: Make a real impact with top financial institutions and cutting-edge technology.
- Qualifications: Experience in customer relationship management and strong communication skills.
- Other info: Dynamic team environment with global mission and significant learning potential.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
About the Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.
This is an exciting opportunity for the right talented professional to:
- Work with some of the World’s largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products
What You’ll Bring
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
What You’ll Do
- EXPAND accounts and generate additional revenue within their book of business
- REDUCE churn and retain accounts by increasing customer satisfaction
- PRIORITIZE strategically to provide customer analysis and activity plans
- SOLVE problems whilst applying highly customer-centric practices
- WORK across departments (PMs, PMs, AE) to champion for clients
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment – the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Equal Employment Opportunity
As set forth in Behavox’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Customer Success Manager 3 London, (UK) (hybrid) employer: Behavox Limited.
Contact Detail:
Behavox Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager 3 London, (UK) (hybrid)
✨Tip Number 1
Get to know Behavox inside out! Research their mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled customer success challenges in the past and be ready to share specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Customer Success Manager 3 London, (UK) (hybrid)
Some tips for your application 🫡
Show Your Passion: Let us see your genuine interest in Behavox and our mission. Share why you’re excited about the role and how you connect with our goals. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager position. Highlight your relevant experience, especially in managing relationships with large corporations and driving customer satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences, especially those that align with the job description. We appreciate good communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Behavox Limited.
✨Know the Company Inside Out
Before your interview, dive deep into Behavox's mission and values. Understand how they leverage data to drive business growth and be ready to discuss how your skills align with their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Prepare for Customer-Centric Scenarios
Think of specific examples from your past roles where you've successfully managed client relationships, reduced churn, or identified upsell opportunities. Be ready to share these stories, as they demonstrate your ability to drive customer success and ROI.
✨Master the Art of Communication
Since clear communication is key in this role, practice articulating your thoughts concisely. Prepare to discuss complex ideas simply, especially when talking about your experience with executive stakeholders. This will showcase your ability to engage at all levels.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Think about times when you applied customer-centric practices to solve problems. This will highlight your proactive approach and ability to drive value for clients.
