At a Glance
- Tasks: Manage strategic relationships with top financial institutions and drive growth through innovative solutions.
- Company: Join Behavox, a leader in data-driven enterprise solutions for global businesses.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic role with high autonomy and significant impact on client success.
- Why this job: Be part of a bold mission to transform how businesses leverage their data for growth.
- Qualifications: Experience in enterprise compliance technology and account management in regulated environments.
The predicted salary is between 60000 - 80000 £ per year.
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system.
The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.
The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value.
What You'll Bring
- Enterprise compliance technology and unified controls frameworks: Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.
- Financial services regulatory environment: Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi-stakeholder account management across regulated financial institutions: Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.
- Commercial lifecycle management for enterprise SaaS: Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.
- Escalation management and operational accountability: Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.
What You'll Do
- Account health monitoring and risk identification: Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.
- Executive business review design and delivery: Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.
- Renewal ownership and churn forecasting: Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.
- Expansion identification and commercial execution: Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.
- Delivery follow-through and client communication ownership: Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.
Strategic Account Manager 3 New Belfast employer: Behavox Limited.
At Behavox, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the heart of Belfast. Our team enjoys a dynamic work environment where creativity is encouraged, and employees are empowered to take ownership of their roles, particularly in strategic positions like the Strategic Account Manager. With a strong focus on professional development and a commitment to employee growth, we offer unique opportunities to engage with leading financial institutions while contributing to cutting-edge AI/ML solutions that shape the future of data management.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager 3 New Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in managing complex client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Strategic Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Behavox. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Strategic Account Manager 3 New Belfast
Some tips for your application 🫡
Show Your Passion for Data:When you're writing your application, let your enthusiasm for data and its potential shine through. We want to see how you can harness data to drive business growth, so share any relevant experiences or projects that highlight your skills in this area.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Strategic Account Manager role. Highlight your experience with compliance technology and multi-stakeholder account management, as these are key aspects of what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and skills in a way that's easy to understand. This will help us see your fit for the role quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Behavox Limited.
✨Know Your Data Inside Out
Make sure you have a solid understanding of how data operates within financial institutions. Brush up on compliance technology and unified controls frameworks, as well as the regulatory environment. This knowledge will help you demonstrate your expertise and show that you can navigate complex client needs.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've managed multi-stakeholder relationships in the past. Think about specific examples where you’ve successfully navigated complex organisational structures and built strong executive-level relationships. This will highlight your ability to think strategically while executing operationally.
✨Demonstrate Your Negotiation Skills
Be ready to talk about your experience with renewal ownership and churn forecasting. Share examples of how you've led negotiations and closed deals in the past. This will show that you understand the commercial lifecycle management for enterprise SaaS and can drive results independently.
✨Prepare for Executive Business Reviews
Think about how you would design and deliver executive business reviews. Be prepared to lead conversations about compliance posture, regulatory risk, and platform value rather than just product updates. This will demonstrate your ability to engage at a high level and provide genuine strategic insights.
