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For Companies At a Glance
- Tasks: Lead high-impact client relationships and drive strategic growth for key accounts.
- Company: Join Behaviorally, a leader in consumer insights and innovative research solutions.
- Benefits: Enjoy 25 days holiday, hybrid work, competitive salary, and wellness perks.
- Why this job: Make a real impact by shaping how brands understand consumer behaviour.
- Qualifications: 5+ years in market research or customer success with strong communication skills.
- Other info: Be part of an inclusive team that values trust, support, and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise combined with cutting edge technology, we guide clients across retail and CPG landscapes through complex shopper journeys—both online and offline. We help leading FMCG/CPG companies boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance.
What You Will Do as a Key Member of Our Team
- Lead High-Impact Client Relationships – Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growth.
- Accelerate Client Growth – Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500K.
- Broaden Client Engagement – Begin introducing clients to the full range of Behaviorally’s product offerings, including quantitative, qualitative, and AI-enabled solutions.
- Deliver Consistent Excellence – Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics.
- Plan with Precision – Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation.
- Strengthen Client Partnerships – Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights.
- Elevate Team Output – Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach.
- Execute Strategic Goals – Drive progress against Behaviorally’s corporate KPIs and play an active role in key company initiatives.
Desired Skills and Experience
- 5+ years of experience in market research, customer success, or a related client-facing role
- Proven ability to manage complex client relationships with measurable revenue impact
- Solid grasp of research methodologies—quantitative, qualitative, and emerging AI-based approaches
- Team player with experience leading and building collaboration to deliver client projects
- Excellent communication skills—capable of articulating insights clearly and persuasively to both internal teams and clients
- A commercial mindset, strategic thinker, and detail-oriented executor
- Naturally curious, self-motivated, and confident navigating ambiguity in a fast-paced environment
What You'll Enjoy as Part of the Team:
- 25 Days Holiday Pay – your time matters
- Hybrid work flexibility – 3 days onsite at our London UK office
- Competitive salary with performance bonus opportunities
- Health and wellness benefits
- Pension Scheme Enrollment
- Ongoing training, mentorship, and development opportunities
- Company-sponsored team events, recognition programs, and celebrations
Core Competencies for Future Growth
- Technology Fluency – Demonstrates curiosity and comfort with AI, automation, and data visualization tools that enhance insights delivery.
- Commercial Mindset – Links research outcomes to client growth, retention, and ROI.
- Adaptability & Continuous Learning – Stays ahead of new tools, methods, and technologies in a fast-changing insights environment.
- Collaboration & Influence – Partners across teams to embed insights into strategic decisions and client actions.
Our Ethical Commitment to You
At Behaviorally, we are committed to a work environment that is inclusive and free of discrimination. We are proud to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law.
Director of Customer Success in London employer: Behaviorally
Contact Detail:
Behaviorally Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Director of Customer Success role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in managing client relationships and driving growth. We want to hear about your successes and how you can bring that magic to Behaviorally. Be ready to share specific examples during interviews.
✨Tip Number 3
Research is key! Dive deep into Behaviorally’s products and services. Understand their PackPower Score™ and how it impacts clients. This knowledge will help us stand out in interviews and show that we’re genuinely interested in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection!
We think you need these skills to ace Director of Customer Success in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Customer Success role. Highlight your experience in managing client relationships and driving revenue growth, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. Use numbers and metrics to demonstrate your success in client retention and account management.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is naturally curious and self-motivated, so don’t be afraid to show us what makes you unique and how you approach challenges.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Behaviorally
✨Know Your Client Relationships
Before the interview, research Behaviorally's key clients and their industries. Be ready to discuss how you would manage and grow these relationships, drawing on your past experiences. This shows that you understand the importance of client success in driving revenue.
✨Showcase Your Strategic Thinking
Prepare to talk about specific strategies you've implemented in previous roles that led to client growth or retention. Use metrics to back up your claims, as this aligns with the role's focus on measurable revenue impact and strategic account planning.
✨Demonstrate Your Communication Skills
Practice articulating complex ideas clearly and persuasively. You might be asked to explain a research methodology or insight to a non-expert. Being able to communicate effectively is crucial for building trust with clients and internal teams.
✨Embrace Curiosity and Adaptability
Be prepared to discuss how you've navigated ambiguity in fast-paced environments. Share examples of how you've adapted to new tools or methodologies, especially in relation to AI and data visualisation, as these are key competencies for the role.
