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For Companies At a Glance
- Tasks: Lead key client relationships and drive growth through strategic account management.
- Company: Join Behaviorally, a leader in consumer insights and innovative research solutions.
- Benefits: Enjoy 25 days holiday, hybrid work, competitive salary, and ongoing development opportunities.
- Why this job: Make a real impact by helping top brands understand consumer behaviour and boost sales.
- Qualifications: 5+ years in market research or customer success with strong communication skills.
- Other info: Be part of a supportive team culture that values trust and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who We Are
At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise combined with cutting edge technology, we guide clients across retail and CPG landscapes through complex shopper journeys—both online and offline. We help leading FMCG/CPG companies boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance.
What You Will Do as a Key Member of Our Team
- Lead High-Impact Client Relationships – Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growth.
- Accelerate Client Growth – Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500K.
- Broaden Client Engagement – Begin introducing clients to the full range of Behaviorally’s product offerings, including quantitative, qualitative, and AI-enabled solutions.
- Deliver Consistent Excellence – Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics.
- Plan with Precision – Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation.
- Strengthen Client Partnerships – Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights.
- Elevate Team Output – Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach.
- Execute Strategic Goals – Drive progress against Behaviorally’s corporate KPIs and play an active role in key company initiatives.
Desired Skills and Experience
- 5+ years of experience in market research, customer success, or a related client-facing role.
- Proven ability to manage complex client relationships with measurable revenue impact.
- Solid grasp of research methodologies—quantitative, qualitative, and emerging AI-based approaches.
- Team player with experience leading and building collaboration to deliver client projects.
- Excellent communication skills—capable of articulating insights clearly and persuasively to both internal teams and clients.
- A commercial mindset, strategic thinker, and detail-oriented executor.
- Naturally curious, self-motivated, and confident navigating ambiguity in a fast-paced environment.
What You'll Enjoy as Part of the Team:
We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics:
- 25 Days Holiday Pay – your time matters.
- Hybrid work flexibility – 3 days onsite at our London UK office.
- Competitive salary with performance bonus opportunities.
- Health and wellness benefits.
- Pension Scheme Enrollment.
- Ongoing training, mentorship, and development opportunities.
- Company-sponsored team events, recognition programs, and celebrations.
Core Competencies for Future Growth
- Technology Fluency – Demonstrates curiosity and comfort with AI, automation, and data visualization tools that enhance insights delivery.
- Commercial Mindset – Links research outcomes to client growth, retention, and ROI.
- Adaptability.
Director of Customer Success employer: Behaviorally
Contact Detail:
Behaviorally Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact client success. This will help you tailor your responses and show that you’re genuinely interested in being part of the team at Behaviorally.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Director of Customer Success. Highlight your ability to manage client relationships and drive growth, as these are key to landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of reshaping consumer understanding.
We think you need these skills to ace Director of Customer Success
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about reshaping consumer decisions and driving client success. A genuine passion can really set you apart from the crowd.
Tailor Your Experience: Make sure to highlight your relevant experience in market research or customer success. We’re looking for someone who can manage complex client relationships, so be specific about your achievements and how they relate to the role. Customising your application shows us you mean business!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we want to understand your journey without wading through too much text!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Behaviorally
✨Know Your Client Inside Out
Before the interview, dive deep into Behaviorally's client portfolio and understand their key challenges. Familiarise yourself with their products and how they influence consumer decisions. This will help you demonstrate your ability to manage high-impact client relationships effectively.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples of how you've developed strategic account plans in the past. Highlight instances where you've unlocked new opportunities or driven retention. This will show that you can think critically and align with the company's goals for client growth.
✨Communicate Clearly and Confidently
Practice articulating your insights and experiences in a clear and persuasive manner. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you convey your thoughts effectively, especially when discussing complex research methodologies.
✨Demonstrate Your Curiosity and Adaptability
Be ready to discuss how you've navigated ambiguity in fast-paced environments. Share examples of how you've embraced new technologies or methodologies, particularly in market research. This will highlight your natural curiosity and adaptability, which are crucial for the role.
