At a Glance
- Tasks: Monitor player activity and support those at risk of gambling-related harm.
- Company: Join a people-focused iGaming company dedicated to player protection.
- Benefits: Remote flexibility, 25 days leave, career progression, and wellbeing support.
- Other info: Dynamic role with ongoing learning opportunities and a positive culture.
- Why this job: Make a real impact on player welfare in a collaborative environment.
- Qualifications: Experience in Safer Gambling or Customer Protection with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Begame, player protection and responsible gaming are at the heart of everything we do. We’re looking for a passionate and proactive Safer Gambling Specialist to join our growing Safer Gambling Team and help us deliver the highest standards of player care across our brands, including FruitKings, PeachyGames, and Bingostars. Reporting into the Head of Compliance, this is an exciting opportunity to play a key role in identifying and supporting players who may be at risk of gambling-related harm, while working within a collaborative and forward-thinking environment focused on customer protection and responsible gaming.
What you’ll be doing:
- Monitoring player activity, transactional behaviour, and account trends to identify safer gambling and customer protection risk indicators
- Conducting detailed reviews of customer accounts and making informed, risk-based decisions to support positive player outcomes
- Proactively engaging with customers through phone, email, live chat, and SMS to provide support, guidance, and safer gambling interventions where required
- Handling sensitive conversations with empathy and professionalism, including discussions around affordability, gambling behaviours, and player wellbeing
- Managing self-exclusion reactivation requests and ensuring all reviews are completed in line with regulatory requirements and internal policies
- Investigating escalations from Customer Support and other departments relating to potential gambling-related harm or financial vulnerability concerns
- Carrying out affordability and financial vulnerability assessments using internal tools, data insights, and established safer gambling frameworks
- Maintaining accurate and detailed records of all customer interactions, decisions, and interventions to support audit readiness and regulatory compliance
- Working closely with Compliance, Product, BI, Payments, and Customer Support teams to continuously improve player protection tools, reporting, and safer gambling processes
- Assisting with the testing and implementation of new responsible gaming features, controls, and monitoring tools across the business
- Staying up to date with UK Gambling Commission requirements, industry developments, and emerging safer gambling trends to ensure best practice is consistently applied
- Contributing to a positive safer gambling culture across the organisation by supporting internal awareness and responsible gaming initiatives
What we are looking for:
- Experience within Safer Gambling, Responsible Gaming, Customer Protection, Compliance, or a similar role within iGaming or gambling
- Strong communication skills and confidence handling sensitive conversations
- Analytical mindset with the ability to make evidence-based decisions
- A proactive, empathetic, and resilient approach
- Passion for player welfare and responsible gaming
Shift Pattern
This role operates across a 7-day rota, including a minimum of 2 weekends per month. Flexibility is important due to the nature of the role and player support requirements.
We are a people-focused business with a strong reputation in the UK gaming industry, offering:
- Remote/Hybrid flexibility
- 25 days annual leave plus bank holidays, with additional leave awarded for long service
- Genuine career progression opportunities within a growing and evolving business
- Ongoing learning and development support to help you build your skills and career
- A people-first culture that values collaboration, trust, and transparency
- Employee wellbeing assistance program
- The chance to play a meaningful role in promoting safer gambling and protecting players
If you are looking to make a real impact within a growing iGaming business that genuinely values safer gambling, customer protection, and player wellbeing, we’d love to hear from you.
Safer Gambling Specialist employer: Begame Group
At Begame, we pride ourselves on being a people-focused employer that champions player protection and responsible gaming. Our collaborative work culture fosters genuine career progression and ongoing development opportunities, all while offering remote/hybrid flexibility and a strong commitment to employee wellbeing. Join us in making a meaningful impact in the iGaming industry, where your passion for safer gambling will be valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Safer Gambling Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to safer gambling and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and answering tricky questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to make a difference in player protection.
We think you need these skills to ace Safer Gambling Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for player welfare and responsible gaming shine through. We want to see that you genuinely care about making a difference in the industry!
Be Specific:Use specific examples from your past experiences that highlight your skills in customer protection and handling sensitive conversations. This helps us understand how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Safer Gambling Specialist role. Highlight relevant experience and skills that align with what we’re looking for, so we can see you as a perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Begame Group
✨Know Your Stuff
Familiarise yourself with the latest UK Gambling Commission requirements and industry trends. Being able to discuss these topics confidently will show your passion for player welfare and responsible gaming.
✨Empathy is Key
Prepare for sensitive conversations by practising how to handle discussions around gambling behaviours and affordability. Demonstrating empathy and professionalism during these scenarios will highlight your suitability for the role.
✨Show Your Analytical Side
Be ready to discuss your analytical mindset. Think of examples where you've made evidence-based decisions in previous roles, especially in customer protection or compliance. This will showcase your ability to identify risk indicators effectively.
✨Collaboration Matters
Since this role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Share examples of how you’ve contributed to team success, particularly in improving player protection processes.
