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- Tasks: Lead daily operations and motivate a passionate team in a vibrant pub environment.
- Company: Join an independent hospitality group known for its unique community-driven pubs.
- Benefits: Enjoy employee discounts, company events, and a pension plan.
- Other info: Flexible hours and opportunities for career progression in a dynamic environment.
- Why this job: Make a real impact in a growing business while having fun and connecting with the community.
- Qualifications: Experience in hospitality leadership and a strong understanding of pub operations.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Lead the Floor. Drive the Energy. Run One of Warwickshire’s Most Loved Pubs.
Beer & Coffee Co is an independent hospitality group based in Warwickshire, known for its creative approach to food, drink, and social venues. Since 2012, we’ve built a collection of unique, community-driven spaces including our well-loved “Pug Pubs” – The Fat Pug, The Royal Pug, The Black Pug, The Lost Pug and The Micro Pug – alongside concepts like Taverna Meraki and mobile ventures such as The Army Bar.
We are a growing group that prides itself on brilliant beer, food trends, a passion for coffee, and creating the perfect atmosphere. Each of our sites has its own personality, while staying true to the wider brand. We’re a fun, friendly, and ambitious team, always evolving and staying connected to our communities.
We are now looking for a Deputy General Manager to join The Black Pug on a 12-month maternity cover contract, with potential for a permanent opportunity.
The Role.
This is a full-time, on-site position where you will play a key role in the day-to-day running of the business. As part of a small independent company, you’ll be heavily involved in decision‑making, team development, and driving the overall success of the pub. You’ll lead from the front, bringing strong charisma, high energy, and a genuine passion for hospitality to maintain standards, support your team, and deliver an exceptional guest experience.
Key responsibilities
- Oversee daily operations, ensuring smooth and efficient service
- Lead, motivate, and develop the team, maintaining a positive workplace culture
- Deliver outstanding customer service and uphold brand standards
- Manage cellar operations, stock control, and ordering
- Control labour and rota planning in line with business needs
- Ensure full compliance with Health & Safety, food hygiene, and EHO standards
- Train staff across service, compliance, and operational procedures
- Support budgeting, stock management, and overall P&L performance
- Plan and deliver events, promotions, and initiatives to drive sales and engagement
- Maintain organisation of files, maintenance logs, and compliance documentation
What we’re looking for
- Strong experience in hospitality leadership and team management
- Solid understanding of pub operations, including cellar management and stock control
- Excellent customer service skills and a hands‑on leadership style
- High energy, strong personality, and the ability to lead from the front
- Confident communicator across all levels
- Organised, proactive, and able to perform under pressure
- Good understanding of labour control and business performance
- Knowledge of Health & Safety and compliance regulations
- Flexible availability including evenings and weekends
Desirable:
- Level 2 Food Hygiene
- Personal Licence
- Cellar management experience
- UK driving licence
What we offer
- Opportunity to be part of a growing independent hospitality group
- A key role with real input into the business and its progression
- Company events
- Company pension
- Employee discount
- On‑site parking
Join us
Work hard, bring your energy and passion, and build your career with a business that genuinely values its people.
Deputy General Manager employer: Beer and Coffee Co
Contact Detail:
Beer and Coffee Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Get to know the pub scene in Warwickshire! Visit the Pug Pubs and chat with the staff. This shows your genuine interest and helps you understand the vibe of the place, which is key for a role like Deputy General Manager.
✨Tip Number 2
Network like a pro! Connect with people in the hospitality industry on social media or at local events. You never know who might have a lead on opportunities or can give you insider tips about the pub.
✨Tip Number 3
Prepare for the interview by thinking about how you can bring energy and charisma to the team. Have examples ready that showcase your leadership style and how you've handled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fun and ambitious team at Beer & Coffee Co.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and how you've contributed to creating memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the unique vibe of The Black Pug. Mention any relevant experience in pub operations or team leadership that aligns with our values and the role's responsibilities.
Be Yourself: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to showcase your personality. After all, we’re looking for someone who can bring energy and charisma to our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Beer and Coffee Co
✨Know the Venue Inside Out
Before your interview, make sure you’ve done your homework on The Black Pug and its unique offerings. Familiarise yourself with their menu, events, and community initiatives. This shows genuine interest and helps you connect your experience to their specific needs.
✨Showcase Your Leadership Style
As a Deputy General Manager, your leadership style is crucial. Be ready to share examples of how you've motivated teams in the past. Highlight your hands-on approach and how you maintain a positive workplace culture, as this aligns perfectly with their values.
✨Demonstrate Your Customer Service Passion
Prepare to discuss your philosophy on customer service. Share stories that illustrate your commitment to delivering exceptional guest experiences. This role is all about energy and charisma, so let your passion shine through during the conversation.
✨Be Ready for Operational Questions
Expect questions about pub operations, including stock control and compliance. Brush up on your knowledge of Health & Safety regulations and be prepared to discuss how you would manage daily operations effectively. This will show that you’re not just a people person but also operationally savvy.