At a Glance
- Tasks: Lead restaurant teams, ensuring high standards and remarkable guest experiences.
- Company: Flat Iron, a passionate steakhouse dedicated to quality and team culture.
- Benefits: Competitive salary, performance bonus, free steak, 30 days holiday, and more!
- Other info: Flexible work-life balance with opportunities for career development.
- Why this job: Join a growing team and make a real impact in the hospitality industry.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
At Flat Iron, we're all about remarkable steaks, accessible to everyone, and driven by passionate people who love what they do. This philosophy is at the core of who we are, where we've come from, and where we're dedicated to staying. Exciting times lie ahead for Flat Iron as we continue to grow. Our key to sustained growth is retaining happy, developing, and engaged teams. People are the heart of our operation, and we're deeply committed to fostering a workplace culture that's nothing short of remarkable.
As part of this commitment, we're introducing an Operations Manager to lead our restaurant teams. If you're an experienced leader who's ready for a rewarding challenge and passionate about our vision.
What we offer you:
- Competitive salary, complemented with a 30% performance bonus
- Flat Iron Black card - free steak for all!
- Complementary staff food & drinks while on shift
- 30 days holiday allowance (excluding Bank Holidays)
- Cycle to work scheme
- And more!
We are looking for:
- Previous experience in operations management within the restaurant or hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and organisational abilities.
- Knowledge of financial reporting and commercials.
- Commitment to maintaining high-quality standards and customer satisfaction.
Here's what you will get up to:
- People: Hold regular team/KPI reviews and meetings. Spot and stay close to those in training to ensure we maximise their experience. Monitor holiday pinch points, drive internal progression, and promote collaboration within your patch. Develop clear plans, PDP's and SYS in place with your teams, engage with the Beef HQ for development support. Maintain high food scores and quality standards understanding. Drive customer metrics to ensure we are delivering remarkable guest experiences. Conduct regular audits and reviews.
- Place: Oversee the operational performance of up to 6 existing sites within London, ensuring they meet or exceed performance targets and uphold the company's standards. Conduct excellence reviews, audits, and regular walk rounds and monitor external audits, create action plans, and make sure site-level actions and recommendations are completed. Monitor supplier and contract performance.
- Business: Actively participate in and potentially lead the setup and launch of new locations through forecasting and understanding of the local area and events, supporting GMs with building community relationships. Contribute to strategic planning and action plans. Engage with support teams, monitor site par levels, and support community relationships. Investigate performance anomalies and support action planning. Support projects and effective launch initiatives through your restaurant teams.
Work pattern: We believe in maintaining a healthy work-life balance and understand that our managers need the freedom to provide exceptional experiences. Occasionally, you will support them, and this may include weekend and evening work.
Operations Manager in London employer: Beef HQ
At Flat Iron, we pride ourselves on creating a vibrant and supportive work environment where passionate individuals can thrive. As an Operations Manager, you'll enjoy competitive pay, a generous performance bonus, and unique perks like our Flat Iron Black card for free steak! With a strong focus on employee development and a commitment to maintaining high standards, we offer a culture that values teamwork and personal growth, making it an exciting place to advance your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even pop into local restaurants to chat with managers. You never know who might have a lead on your dream Operations Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the restaurant industry shine through. Share your experiences and how you've led teams to success. Remember, they want someone who fits their culture, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for operations management roles and practice your answers. Think about how your leadership style aligns with Flat Iron's commitment to remarkable experiences and high-quality standards.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and how you can contribute to maintaining the high standards at Flat Iron. Let's make it happen together!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the restaurant industry shine through. We want to see that you love what you do and are excited about the opportunity to lead our teams at Flat Iron.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your previous experience in operations management and any relevant achievements that demonstrate your leadership skills. We want to see how you can contribute to our remarkable culture!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Flat Iron.
How to prepare for a job interview at Beef HQ
✨Know Your Stuff
Before the interview, dive deep into Flat Iron's philosophy and values. Understand their commitment to quality and customer satisfaction. This will help you align your answers with what they truly care about.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight your experience in operations management and how you've developed team members. This is crucial for demonstrating that you're the right fit for the Operations Manager role.
✨Be Ready to Discuss Metrics
Since the role involves monitoring performance targets, brush up on key performance indicators (KPIs) relevant to the restaurant industry. Be prepared to discuss how you've used data to drive improvements in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about their plans for growth or how they maintain high-quality standards across multiple locations. This shows your genuine interest in the company and the role.
