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- Tasks: Support patients with enquiries and manage appointments in a friendly, professional manner.
- Company: Join a caring team dedicated to high standards of patient care.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an enthusiastic, friendly, caring and confident individual to join a dynamic and hardworking team. This individual also needs to have excellent communication skills and a strong work ethic. We are a small team who goes above and beyond what is expected. This role is to help and support patients both face to face and over the phone for a wide range of enquiries including triaging patients to ensure the most appropriate pathway of care is offered. You will be the initial point of contact between the patient and the wider team. Our team members need to be approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centred approach and have a high standard of patient care at all times.
Main duties of the job:
- Dealing with enquiries both face to face and over the phone
- Ensuring patients are directed to the most appropriate healthcare professional
- Booking appointments and re-arranging where appropriate
- Logging attendances of patients
- Maintaining and monitoring the practice appointments system
- Taking messages and distributing the information to the appropriate person(s)
- Responding to requests from patients, team members and other healthcare providers
- Processing repeat prescriptions in accordance with practice guidelines
- Data entry/data allocation, collation, processing and recording information in accordance with practice procedures
- Registration of new patients
- Filing, photocopying and scanning of documents
- Tidying and restocking of the consulting rooms and reception area
- Keeping the reception area, notice-boards and leaflet dispensers tidy
- Providing refreshments for the team and visitors
- Keeping the kitchen area clean and tidy
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.
Qualifications:
- GCSE grade A to C in English and Maths
- NVQ in Customer Service or Administration
Experience:
- Experience of working within a team
- Pleasant and professional manner
- Ability to adapt and multi-task
- Experience of Microsoft Office packages
- Able to work flexibly between 7:45am-6:30pm
- Experience of working within a GP practice reception or other primary care organisation
- Practical experience of EMIS Web or other medical computerised recording system
Personal Attributes:
- Motivated
- Reliable
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Thornton-Cleveleys employer: Beechwood Surgery
Contact Detail:
Beechwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Thornton-Cleveleys
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let your enthusiasm shine through – they want to see your friendly side!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you articulate your experience and skills, especially those communication skills they’re after.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re keen and appreciate the opportunity to chat with them.
We think you need these skills to ace Receptionist/Administrator in Thornton-Cleveleys
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your enthusiasm shine through! We want to see that you're genuinely excited about joining our team and helping patients. A friendly tone can go a long way in making a great first impression.
Highlight Your Communication Skills: Since this role involves a lot of interaction with patients and the team, make sure to emphasise your excellent communication skills. Share examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific duties from the listing that you’re experienced in, like booking appointments or handling enquiries. This shows us that you’ve read the details and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re tech-savvy and ready to jump into the digital world of healthcare!
How to prepare for a job interview at Beechwood Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like dealing with enquiries and triaging patients. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you’ve helped someone feel at ease or resolved a tricky situation, whether face-to-face or over the phone.
✨Emphasise Your Team Spirit
This position requires a friendly and caring individual who can work well within a small team. Be ready to discuss your experience working collaboratively and how you contribute to a positive team environment. Highlight any specific instances where you went above and beyond for your colleagues or patients.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing a busy reception or dealing with an upset patient. Practise your responses to these scenarios, focusing on your problem-solving skills and patient-centred approach.