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- Tasks: Support patients with enquiries and ensure they receive the best care possible.
- Company: Join a friendly, dynamic team dedicated to excellent patient care.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: A chance to work in a healthcare setting with a focus on teamwork.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an enthusiastic, friendly, caring and confident individual to join a dynamic and hardworking team. This individual also needs to have excellent communication skills and a strong work ethic. We are a small team who goes above and beyond what is expected. This role is to help and support patients both face to face and over the phone for a wide range of enquiries including triaging patients to ensure the most appropriate pathway of care is offered. You will be the initial point of contact between the patient and the wider team. Our team members need to be approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centred approach and have a high standard of patient care at all times.
Main duties of the job:
- Dealing with enquiries both face to face and over the phone
- Ensuring patients are directed to the most appropriate healthcare professional
- Booking appointments and re-arranging where appropriate
- Logging attendances of patients
- Maintaining and monitoring the practice appointments system
- Taking messages and distributing the information to the appropriate person(s)
- Responding to requests from patients, team members and other healthcare providers
- Processing repeat prescriptions in accordance with practice guidelines
- Data entry/data allocation, collation, processing and recording information in accordance with practice procedures
- Registration of new patients
- Filing, photocopying and scanning of documents
- Tidying and restocking of the consulting rooms and reception area
- Keeping the reception area, notice-boards and leaflet dispensers tidy
- Providing refreshments for the team and visitors
- Keeping the kitchen area clean and tidy
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.
Qualifications:
- GCSE grade A to C in English and Maths
- NVQ in Customer Service or Administration
Experience:
- Experience of working within a team
- Pleasant and professional manner
- Ability to adapt and multi-task
- Experience of Microsoft Office packages
- Able to work flexibly between 7:45am-6:30pm
- Experience of working within a GP practice reception or other primary care organisation
- Practical experience of EMIS Web or other medical computerised recording system
Personal Attributes:
- Motivated
- Reliable
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator employer: Beechwood Surgery
Contact Detail:
Beechwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk in for that interview, show them you understand their patient-centred approach and how you can contribute to their dynamic team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, role-play with a friend or family member. This will help you feel more confident and ready to handle enquiries both face-to-face and over the phone.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be interacting with patients. Wear something professional yet approachable to reflect the caring nature of the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and making a difference for our patients.
Highlight Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to showcase your excellent communication skills. Use examples from your past experiences where you’ve effectively communicated with others, whether face-to-face or over the phone.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Beechwood Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice speaking clearly and confidently. You might want to role-play common scenarios, like handling patient enquiries or directing calls. This will not only boost your confidence but also demonstrate your ability to communicate effectively during the interview.
✨Showcase Your Empathy
This role requires a caring and friendly approach, so be prepared to discuss how you've handled difficult situations with empathy in the past. Think of examples where you made someone feel at ease or provided exceptional customer service. This will highlight your suitability for a patient-centred environment.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the workplace culture. Remember, as the first point of contact for patients, your presentation should reflect the professionalism they can expect from the team.