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- Tasks: Support patients with enquiries, book appointments, and maintain a welcoming reception area.
- Company: Join a caring and dynamic healthcare team dedicated to patient-centred care.
- Benefits: Gain valuable experience in a supportive environment with flexible working hours.
- Other info: Opportunity for personal growth and a chance to work in a friendly team.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: GCSEs in English and Maths; customer service or admin experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an enthusiastic, friendly, caring and confident individual to join a dynamic and hardworking team. This individual also needs to have excellent communication skills and a strong work ethic. We are a small team who goes above and beyond what is expected. This role is to help and support patients both face to face and over the phone for a wide range of enquiries including triaging patients to ensure the most appropriate pathway of care is offered. You will be the initial point of contact between the patient and the wider team. Our team members need to be approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centred approach and have a high standard of patient care at all times.
Main duties of the job:
- Dealing with enquiries both face to face and over the phone
- Ensuring patients are directed to the most appropriate healthcare professional
- Booking appointments and re-arranging where appropriate
- Logging attendances of patients
- Maintaining and monitoring the practice appointments system
- Taking messages and distributing the information to the appropriate person(s)
- Responding to requests from patients, team members and other healthcare providers
- Processing repeat prescriptions in accordance with practice guidelines
- Data entry/data allocation, collation, processing and recording information in accordance with practice procedures
- Registration of new patients
- Filing, photocopying and scanning of documents
- Tidying and restocking of the consulting rooms and reception area
- Keeping the reception area, notice-boards and leaflet dispensers tidy
- Providing refreshments for the team and visitors
- Keeping the kitchen area clean and tidy
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.
Qualifications:
- GCSE grade A to C in English and Maths
- NVQ in Customer Service or Administration
Experience:
- Experience of working within a team
- Pleasant and professional manner
- Ability to adapt and multi-task
- Experience of Microsoft Office packages
- Able to work flexibly between 7:45am-6:30pm
- Experience of working within a GP practice reception or other primary care organisation
- Practical experience of EMIS Web or other medical computerised recording system
Personal Attributes:
- Motivated
- Reliable
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Cleveleys employer: Beechwood Surgery
Contact Detail:
Beechwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Cleveleys
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk in for that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their work and aligns with their patient-centred approach.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and the team, try role-playing common scenarios with a friend. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it’s booking appointments or handling enquiries, demonstrating your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Receptionist/Administrator in Cleveleys
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're genuinely excited about joining our team and helping patients. A friendly tone can go a long way in making your application stand out.
Highlight Your Communication Skills: Since this role is all about connecting with patients, make sure to showcase your excellent communication skills. Share examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your experience aligns with the responsibilities listed in the job description, like triaging patients or managing appointments. We love seeing applicants who pay attention to detail!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s digital world!
How to prepare for a job interview at Beechwood Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills and experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Receptionist/Administrator, excellent communication is crucial. Practice answering common interview questions out loud, focusing on clarity and friendliness. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Showcase Your Empathy
Since this role involves interacting with patients, it's important to demonstrate your caring nature. Prepare examples of how you've helped others in previous roles or situations. Highlighting your ability to listen and respond to people's needs will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance not only boosts your confidence but also shows that you respect the opportunity and the team you'll potentially be joining. Remember, you want to project that friendly and approachable image right from the start!