Medical Receptionist in Knaresborough

An exciting opportunity has arisen for a Medical Receptionist to join the dynamic team at Beech House Surgery. We are looking to recruit a highly motivated and enthusiastic team player to provide reception and administrative support to our 4 GP Partners and practice team, ensuring the highest standard of care for our registered patients.

This vacancy is for zero hours bank cover (hours will be between 08:00-18:30 Monday to Friday) to cover annual leave, absences, etc.

About us: We are a friendly, welcoming, and supportive practice with a diverse skill mix, located in the market town of Knaresborough on the edge of the beautiful Yorkshire Dales within easy distance of Harrogate, York, and Leeds. Key to our ongoing success is a positive organisational structure making this a fantastic place to work.

Job Responsibilities

• Assisting patients and consulting with members of the practice team.
• Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service.
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy.
• Taking messages and passing on information.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Processing and distributing incoming and outgoing mail.
• Filing and retrieving paperwork.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning.
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable.
• Covering sickness/annual leave and working reasonable overtime when required.
• Processing patients’ changes of address – computer data and medical records.
• Performing any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners.
• Undertaking statutory and mandatory training as required.

Appointment System Management

• Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record.
• Ensure appropriate appointment is offered (both in the practice and externally).

Confidentiality

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Comply with Practice Health and Safety and Infection Control policies by following agreed safe working procedures.
• Actively report Health and Safety hazards and infection hazards immediately.
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually).
• Awareness and compliance with national standards of infection control, hygiene, regulatory/contractual/professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others.
• Reporting incidents using the organisations Incident Reporting System.
• Using personal security systems within the workplace according to Practice guidelines.
• Making effective use of training to update knowledge and skills.

Equality and Diversity

• The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

Person Specification

• Educated to GCSE level or equivalent, including English and Maths.
• Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate.
• High level of accuracy in presentation of information.
• Good standard of English speaking and writing.
• Organisational and time management skills.
• Ability to work in a fast-paced, ever-changing environment.
• Experience of dealing with the public on the phone and face to face.
• Attention to accuracy and detail on a consistent basis.
• Confident to respond to a range of different people and colleagues in a courteous and professional manner.
• Understands the need to maintain data security and confidentiality of information.
• Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferable skills and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.