At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a dynamic school environment.
- Company: Join a leading independent school focused on nurturing future leaders.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Be part of a collaborative team dedicated to innovation and student wellbeing.
- Why this job: Make a real difference in students' lives while advancing your IT career.
- Qualifications: Experience in 2nd/3rd line IT support and strong technical skills required.
Role Profile: 2nd Line IT Service Desk Site Engineer
Contract: Full Time / Permanent
Salary: Up to £35,000 per Annum
Start Date: August 2026
About the School - Huddersfield Grammar
We are a highly successful independent school in Yorkshire, providing a future-facing curriculum for the next generation of leaders. Our academic results are exceptional, with a focus on pupil wellbeing and character development at the heart of all we do.
Set in beautiful grounds, we provide children from ages 3-16 a caring, supportive environment in which to learn. Children are inspired from the very beginning of their educational journey in Nursery and Reception, and this continues right through the Pre-Preparatory, Preparatory and Senior School.
The school now has an exciting opportunity for an experienced 2nd Line IT Service Desk Site Engineer to join our fantastic team.
About the role
The post holder will provide 2nd line support services as part of a wider team of experienced engineers to assist with the school’s progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems and primarily based at one site in the Huddersfield area, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology.
What you will be doing
Key Responsibilities
- Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user.
- To be the first point of escalation for the 1st and 2nd line support engineers.
- Acting as the first point of contact for specific sites and managing site relationships.
- Work closely with the IT Service Desk Manager, to define and improve processes and Service Improvement Plans.
- Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager.
- Liaise with 3rd Line and the Infrastructure team on infrastructure problems defining and agreeing remediation and/or improvement plans.
- Liaise with the Software and Applications team on application problems, contributing to remediation and/or improvement plans.
- Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures.
- Manage and remediate Cyber and Infrastructure P1 incidents.
- Configure and maintain user permissions on Sharepoint or file servers.
- Contribute to building the knowledge base, sharing knowledge across the service desk and wider IT team.
- Install applications
What you'll bring
Qualifications, Skills and Experience
- Experience providing 2nd/3rd line IT support in a service desk, MSP or similar environment.
- Strong knowledge of Windows server environments, Microsoft 365, Azure, Active Directory and Google Workspace.
- Experience supporting cloud-based services, user account management and endpoint management tools such as Microsoft Intune and/or Jamf.
- Good understanding of networking technologies, including LAN/WAN, Cisco Meraki and network security.
- Proven ability to troubleshoot hardware, software and application issues across a range of devices.
- Knowledge of IT security, compliance and ITIL best practices.
- Strong diagnostic, problem-solving and customer service skills.
- Experience creating technical documentation and knowledge base articles.
- Ability to manage multiple priorities, work independently and build effective stakeholder relationships.
- Excellent communication, organisational and teamwork skills.
- Understanding of virtualisation technologies.
- Experience with VoIP/telephony solutions.
- Experience with network management and monitoring tools.
How to Apply
Submit an application on our website before the closing date. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Blenheim Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
2nd Line IT Service Desk Site Engineer in Huddersfield employer: Beech Hall School Ltd
At Oakfields Preparatory School, we pride ourselves on being an exceptional employer that fosters a nurturing and inclusive environment for both staff and students. Our commitment to professional growth is evident through ongoing training opportunities, particularly in supporting diverse learning needs such as dyslexia, ensuring that our team members can thrive alongside our pupils. Located in Upminster, we offer competitive salaries, free lunches during term time, and a collaborative culture that celebrates creativity and individuality, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Service Desk Site Engineer in Huddersfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Beech Hall School Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Beech Hall School Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Beech Hall School Ltd
Let's not forget to apply directly through the Beech Hall School Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Service Desk Site Engineer in Huddersfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Beech Hall School Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Beech Hall School Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Beech Hall School Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
