At a Glance
- Tasks: Answer calls, book appointments, and support patients in a busy GP surgery.
- Company: Join Bedworth Health Centre, the largest GP practice in North Warwickshire.
- Benefits: Flexible hours, supportive team, and valuable experience in healthcare.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a friendly attitude are essential.
The predicted salary is between 20000 - 30000 £ per year.
We are looking to recruit an experienced Receptionist to helpsupport our friendly team. We are a large, busy GP surgery serving over 21,500 patients.
Overtime for holiday and sickness cover is a contractual requirement, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.
This position is contracted to 22.5 hours per week, and the shifts will fall between the hours of 7:45am and 6:30pm Monday- Friday.
This job listing may close early due to high volumes of applicants.
Main duties of the job
The purpose of the role is to:
Answer our busy telephone lines in a timely manner
Book appointments for patients and check patientsin for appointments.
Process requests for Prescriptions.
Provide patients with non-urgent test results.
Deal with queries, directing patients to theappropriate person if required.
Facilitate communication to Doctors, Nurses and the Practice Management team.
Act as front-of-house, providing a helpful serviceto patients and other visitors.
About us
Bedworth Health Centre is the largest GP practicein North Warwickshire with a patient list size of over 21,500 patients. Youwould be joining a very supportive team of 16 receptionists and you will reportto the Reception Team Lead and the Practice Managers.
Job responsibilities
The role is varied, a few of the duties are listedbut this is not exhaustive:
Opening up/locking-up of Practice premises and maintaining security.
Using the Practice\'s clinical computer system to manage the appointmentsystem, process prescriptions and provide routine test results.
Working on the Reception desks: booking patient appointments andchecking them in for appointments, processing prescriptions, providing routinetest results, providing information and handling a wide variety of enquiries.
Working on the Appointments / Results telephone line: booking,cancelling and changing appointments, providing routine test results, directingcalls to the appropriate person and handling a wide variety of enquiries.
Working in the Prescriptions department: processing hand delivered andelectronic requests for prescriptions, resolving telephone prescriptionqueries, liaising with chemists and handling a wide variety of enquiries.
Taking comprehensive messages and passing them on to the appropriateperson.
Ensuring accurate information is entered into patients notes.
Reading and responding to prescription e-mails.
Processing and distributing incoming (and outgoing) mail
Keeping the reception area, notice-boards and leaflet dispensers tidyand free from obstructions and clutter
Coding entries on Practices clinical computer system.
Filing of patient paper notes.
Providing support to Senior Administrators with a wide variety of taskssuch as Registrations and Recall Systems.
Any other duties as andwhen deemed necessary by the Practice Management team
Person Specification
Experience
- Experience of answering the telephone and working on a Reception desk in a demanding and busy organisation.
- Experience of working in a public-facing, customer service based setting.
Qualifications
- Experience of working in a public facing role.
- Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion.
- To provide cover within the team for annual leave or holidays, as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrPractice Receptionist in Bedworth employer: Bedworth Health Centre
At Bedworth Health Centre, we pride ourselves on being a supportive and dynamic workplace, where our dedicated team of receptionists plays a vital role in delivering exceptional service to over 21,500 patients. With a strong emphasis on employee growth and collaboration, we offer flexible working hours, a friendly atmosphere, and the opportunity to make a meaningful impact in the community. Join us and be part of a thriving practice that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Receptionist in Bedworth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bedworth Health Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bedworth Health Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bedworth Health Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Receptionist in Bedworth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bedworth Health Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bedworth Health Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bedworth Health Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bedworth Health Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bedworth Health Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bedworth Health Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
