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- Tasks: Answer calls, book appointments, and support patients in a busy GP surgery.
- Company: Join Bedworth Health Centre, the largest GP practice in North Warwickshire.
- Benefits: Flexible hours, supportive team, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a friendly attitude are essential.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
The predicted salary is between 20000 - 30000 £ per year.
We are looking to recruit an experienced Receptionist to helpsupport our friendly team. We are a large, busy GP surgery serving over 21,500 patients.
Overtime for holiday and sickness cover is a contractual requirement, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.
This position is contracted to 22.5 hours per week, and the shifts will fall between the hours of 7:45am and 6:30pm Monday- Friday.
This job listing may close early due to high volumes of applicants.
Main duties of the job
The purpose of the role is to:
Answer our busy telephone lines in a timely manner
Book appointments for patients and check patientsin for appointments.
Process requests for Prescriptions.
Provide patients with non-urgent test results.
Deal with queries, directing patients to theappropriate person if required.
Facilitate communication to Doctors, Nurses and the Practice Management team.
Act as front-of-house, providing a helpful serviceto patients and other visitors.
About us
Bedworth Health Centre is the largest GP practicein North Warwickshire with a patient list size of over 21,500 patients. Youwould be joining a very supportive team of 16 receptionists and you will reportto the Reception Team Lead and the Practice Managers.
Job responsibilities
The role is varied, a few of the duties are listedbut this is not exhaustive:
Opening up/locking-up of Practice premises and maintaining security.
Using the Practice\’s clinical computer system to manage the appointmentsystem, process prescriptions and provide routine test results.
Working on the Reception desks: booking patient appointments andchecking them in for appointments, processing prescriptions, providing routinetest results, providing information and handling a wide variety of enquiries.
Working on the Appointments / Results telephone line: booking,cancelling and changing appointments, providing routine test results, directingcalls to the appropriate person and handling a wide variety of enquiries.
Working in the Prescriptions department: processing hand delivered andelectronic requests for prescriptions, resolving telephone prescriptionqueries, liaising with chemists and handling a wide variety of enquiries.
Taking comprehensive messages and passing them on to the appropriateperson.
Ensuring accurate information is entered into patients notes.
Reading and responding to prescription e-mails.
Processing and distributing incoming (and outgoing) mail
Keeping the reception area, notice-boards and leaflet dispensers tidyand free from obstructions and clutter
Coding entries on Practices clinical computer system.
Filing of patient paper notes.
Providing support to Senior Administrators with a wide variety of taskssuch as Registrations and Recall Systems.
Any other duties as andwhen deemed necessary by the Practice Management team
Person Specification
Experience
- Experience of answering the telephone and working on a Reception desk in a demanding and busy organisation.
- Experience of working in a public-facing, customer service based setting.
Qualifications
- Experience of working in a public facing role.
- Flexibility to work around the needs of the Practice – being prepared to change hours at short notice on occasion.
- To provide cover within the team for annual leave or holidays, as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Practice Receptionist employer: Bedworth Health Centre
Contact Detail:
Bedworth Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Receptionist
✨Tip Number 1
Get to know the practice! Research Bedworth Health Centre and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common receptionist scenarios, like handling difficult calls or managing appointment schedules. This will boost your confidence and prepare you for real-life situations you'll face on the job.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual contacts to get insider tips about the role and the team dynamics. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Bedworth Health Centre team.
We think you need these skills to ace Practice Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy reception roles and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining our team at Bedworth Health Centre and how you can contribute to our friendly environment. Keep it personal and engaging!
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Bedworth Health Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Bedworth Health Centre. Familiarise yourself with their services, patient demographics, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experience where you've successfully handled difficult situations or provided excellent customer service. This will demonstrate your ability to thrive in a busy environment.
✨Practice Common Interview Questions
Anticipate questions related to handling phone calls, booking appointments, and managing patient queries. Practising your responses can help you feel more confident and articulate during the interview. Consider role-playing with a friend to simulate the experience.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to cover shifts. Highlight any previous experiences where you've adapted to changing schedules, as this will show you're a team player ready to support the practice.