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- Tasks: Manage utilities and council tax for our supportive accommodation properties.
- Company: Bedspace, dedicated to providing safe housing for vulnerable individuals.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Join a mission-driven team with a focus on community support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 34375 - 34375 £ per year.
At Bedspace, we’re proud to provide safe, supportive accommodation for vulnerable individuals across the UK. To help us continue delivering high-quality services, we’re looking for a detail-oriented and proactive Utilities Officer to support the management of utilities across our properties. This role is key in ensuring utilities and council tax are set up and managed correctly and cost-effectively for our service users. You’ll be involved in everything from registering accounts and resolving billing issues to monitoring utility usage and supporting colleagues with day-to-day queries.
What you’ll be doing:
- Registering and maintaining utility accounts (gas, electricity, council tax, water).
- Ensuring account details and meter types are accurate and appropriate.
- Coordinating with suppliers to resolve discrepancies and manage smart meter installations.
- Supporting tenancy changes by updating systems and suppliers promptly.
- Assisting colleagues and service users with queries around utilities and billing.
- Producing reports and analysing utility data to spot trends or anomalies.
- Keeping accurate records in internal systems (ReMaS / Arthur / Sage).
- Supporting the property onboarding team with registrations and compliance checks.
What we’re looking for:
- Previous administration experience (essential).
- Excellent communication skills and a methodical approach.
- Strong customer service skills with the ability to manage competing demands.
- Proficiency in Microsoft Office (especially Excel).
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Full UK Driving Licence and access to a (business insured) vehicle.
- Knowledge of council tax procedures (desirable).
- NVQ Level 3 in Administration or equivalent (desirable).
Salary: £34,375.24 per annum inclusive of sleep rate.
Note: At present Bedspace is unable to provide sponsorships.
Utilities Officer employer: Bedspace
Contact Detail:
Bedspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Officer
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector or those who work at Bedspace. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Bedspace, their values, and how they support vulnerable individuals. Show us you’re passionate about making a difference in the community.
✨Tip Number 3
Practice your answers to common interview questions. Think about how your previous admin experience and attention to detail make you the perfect fit for the Utilities Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bedspace team.
We think you need these skills to ace Utilities Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration experience and any relevant skills. We want to see how your background aligns with the Utilities Officer role, so don’t be shy about showcasing your attention to detail and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable individuals and how your proactive approach can benefit our team. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills: Since proficiency in Microsoft Office, especially Excel, is key for this role, make sure to mention any relevant experience you have. If you've worked with data analysis or reporting before, let us know how you’ve used these skills to spot trends or solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Bedspace!
How to prepare for a job interview at Bedspace
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of utility management, especially gas, electricity, and council tax. Familiarise yourself with common billing issues and how to resolve them, as well as the importance of accurate account details and meter types.
✨Show Off Your Admin Skills
Since previous administration experience is essential, be ready to discuss your past roles. Highlight specific examples where you managed accounts or resolved discrepancies, and don’t forget to mention your proficiency in Microsoft Office, particularly Excel.
✨Demonstrate Your Customer Service Prowess
This role requires strong customer service skills, so prepare to share examples of how you've handled competing demands or tricky situations. Show that you can communicate effectively and support colleagues and service users with their queries.
✨Be Methodical and Detail-Oriented
Emphasise your methodical approach and high attention to detail during the interview. You might be asked about how you keep accurate records or produce reports, so have some strategies ready to discuss that showcase your organisational skills.