At a Glance
- Tasks: Support our Operations team with front office tasks and administration.
- Company: Join Bedspace, a dedicated community housing organisation transforming lives for 25 years.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: Join a passionate team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while thriving in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 27536 - 31470 £ per year.
We are looking for an Operations Support Assistant to support our Operations Support team in the Liverpool office. You will help with all aspects of front office support and administration, ensuring our Service Delivery team have all the help they need to concentrate on the service users they support. A growing team spread across all our offices, we need someone organised and accurate who loves people, a busy working environment and can cope with the unexpected!
About you
The ideal candidate will have a genuine passion for working within this sector and have proven experience in a similar Operations Support role.
- Previous experience in customer service and handling phone calls.
- Travel to other locations may be required, so ideally you will hold a full driving licence.
- Competent with Microsoft packages.
- High level of numeracy and literacy skills.
- Good interpersonal skills.
- Ability to work under pressure and react to unforeseen issues in an ever-changing work environment.
- Proactive and intuitive approach to tasks.
- High accuracy and attention to detail.
About Us
We are Bedspace. Our mission is simple - to transform the lives of the people we support. Our team of 300+ people work to provide housing and support packages to our service users. In 2024, we celebrated our 25th anniversary; during 25 years of Bedspace, we’ve supported over 24,000 people to transform their lives. Bedspace was also named Most Dedicated Community Housing Organisation 2025!
Bedspace Resource Limited is a Disability Confident Committed employer, committed to inclusive recruitment, accessible vacancies, reasonable adjustments, and ongoing support for disabled employees. At Bedspace, we are committed to safeguarding and promoting the welfare of children and adults. As part of our recruitment and selection process, we carry out comprehensive vetting checks—including a DBS check and employment references.
Please note that Bedspace is currently unable to offer sponsorship for this role.
Salary Details:
£27,536.25-£31,470 per year depending on experience and appointed grade. £34,375.24 per annum inclusive of sleep rate.
Operations Support Assistant - Liverpool Office employer: Bedspace
Bedspace in Liverpool is an excellent employer that prioritises the well-being of both its employees and tenants. With a strong commitment to creating safe living environments, we foster a collaborative work culture where your contributions are valued, and professional growth is encouraged through ongoing training and support. Join us for a rewarding career where you can make a meaningful impact in the community while enjoying competitive salaries and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant - Liverpool Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bedspace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bedspace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Assistant - Liverpool Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bedspace:Your cover letter is your chance to shine! Tell us why you want to work at Bedspace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bedspace!
How to prepare for a job interview at Bedspace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
