At a Glance
- Tasks: Support our Service Delivery team with front office administration and customer service.
- Company: Join a dynamic team in a growing organisation based in Liverpool.
- Benefits: Flexible part-time hours, great team environment, and opportunities for personal growth.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy working with people.
- Why this job: Make a difference by helping others while developing your skills in a busy setting.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft packages.
The predicted salary is between 11.7 - 14.3 £ per hour.
- We are looking for a part-time
- Operations Support Assistant to join our Operations Support team at our
Liverpool office . The role is 25 hours per week, with some flexibility around working hours.
You will help with all aspects of front office support, administration ensuring our Service Delivery team have all the help they need to allow them to concentrate on the service users they support.
A growing team spread across all our offices, we need someone organised and accurate who loves people, a busy working environment and can cope with the unexpected!
About you
The ideal candidate will have a genuine passion about working within this sector and have proven experience in a similar Operations Support role.
Requirements
- Previous experience in customer service and handling phone calls.
- Travel to other locations may be required so ideally you will hold essential a full driving licence.
- Competent with Microsoft packages.
- High level of numeracy and literacy skills.
- Good interpersonal skills.
- Ability to work under pressure and react to unforeseen issues in an ever-changing work environment.
- #J-18808-Ljbffr
Operations Support Assistant - Wavertree in Liverpool employer: Bedspace Resource Ltd
At Bedspace, we pride ourselves on being an exceptional employer dedicated to transforming the lives of young people in Merseyside. Our supportive work culture fosters personal and professional growth, offering comprehensive benefits such as enhanced maternity leave, a health and wellbeing programme, and opportunities for employee mentoring. Join us in making a meaningful impact while enjoying a flexible and compassionate workplace that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant - Wavertree in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bedspace Resource Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bedspace Resource Ltd and let us see your personality shine through!
We think you need these skills to ace Operations Support Assistant - Wavertree in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bedspace Resource Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Bedspace Resource Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bedspace Resource Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bedspace Resource Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bedspace Resource Ltd will surely appreciate.
