At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a safe environment during the night.
- Company: Join Beds and Bars, a fun and dynamic hospitality brand across Europe.
- Benefits: 50% off food and drink, training, awards, and mental health support.
- Other info: Perfect for night owls looking for a rewarding and social work experience.
- Why this job: Be part of a vibrant team and gain valuable skills in hospitality.
- Qualifications: Customer-focused attitude and ability to work independently at night.
The predicted salary is between 22000 - 26000 € per year.
The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquiries and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a full-time night owl position for people who will be available to work from 12am - 7am.
At Beds and Bars, we’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. If you think you’ve got what it takes to become a key part of our team, apply here.
Essential requirements- You must be eligible or have all necessary documentation in which to be legally employed in the country where you are based.
- All documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your unit’s country.
- Have an up to date/active bank account in your own name.
- Be able to converse fluently in English.
- Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar where live-in accommodation is not provided.
- Booking guests into the hostel, advising on our offering and services.
- Assisting guests with enquiries and questions – everything from do you have a hairdryer? to when is breakfast serviced?
- Managing the Beds and Bars booking system, ensuring all office administration is accurate.
- Ensuring an effective hand over to the day team.
- Working with the management team on security and safety.
- Advising guests on London attractions.
- Previous experience in a customer-based role preferred but not essential.
- Customer focus: Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite if receiving customer feedback. Be efficient and organised. Be helpful and go out of your way to help our customers.
- Drive: Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties.
- Personal integrity: Be honest and reliable. Be trustworthy and respectful. Attentive to personal hygiene and presentation. Maintain excellent timekeeping and attendance. Be always professional.
- Teamwork: Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the hostel/hotel is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels.
Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include:
- 50% off food and drink in all of our bars
- 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
- Industry-recognised training
- Regular incentives and trips away
- Employee of the Month, Quarter and Year awards with cash rewards
- Free mental health support, counselling and care
- Award-winning company development schemes
We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!
Night Porter employer: Beds & Bars
At Beds and Bars, we pride ourselves on being an exceptional employer, offering a vibrant and social work environment that fosters both professional development and personal fulfilment. Our Night Porters enjoy industry-leading benefits, including generous discounts on food and accommodation, access to recognised training programmes, and opportunities for career advancement within our expanding international brand. Join us in London, where hard work meets fun, and be part of a team that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out Beds and Bars on social media or their website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun-filled environment.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the hostel during the night. Think about how you'd handle various guest inquiries and practice your responses. Being friendly and approachable is key!
✨Tip Number 3
Be ready to showcase your teamwork skills! During the interview, share examples of how you've worked well with others in the past. Highlighting your ability to collaborate will show that you're a great fit for their team-oriented atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Beds and Bars family. Don’t miss out on this opportunity to shine!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a fun atmosphere!
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Beds and Bars.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to jump into the digital side of hospitality!
How to prepare for a job interview at Beds & Bars
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the responsibilities like booking guests, managing enquiries, and ensuring a smooth handover to the day team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about creating a welcoming atmosphere, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and sociable nature.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenario-based questions, focusing on your ability to remain calm, organised, and efficient under pressure.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively with colleagues and guests. Share examples of how you've built good relationships in previous roles, as this will show that you can contribute positively to the hostel's environment and collaborate with the management team.
