At a Glance
- Tasks: Lead a vibrant hostel, ensuring exceptional guest experiences and team performance.
- Company: Join Beds & Bars, a dynamic operator of hostels and bars across Europe.
- Benefits: Enjoy 50% off food, training opportunities, and discounts on accommodation worldwide.
- Other info: Be part of a diverse team in a lively, fast-paced environment with career growth.
- Why this job: Make a real impact in hospitality while meeting travellers from around the globe.
- Qualifications: Previous management experience in hospitality and strong customer service skills required.
The predicted salary is between 38250 - 46750 £ per year.
About Beds & Bars
Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 9 cities and seven countries.
At the heart of what we do are the four pillars of our mission: safety, security, fun, and value for money.
Our motto, “Live Your Life,” reflects our dedication to creating unforgettable experiences for everyone—whether they’re our team members, guests, or customers.
We are passionate about people and pride ourselves on fostering a supportive, inclusive, and dynamic work environment.
About St Christopher's Inn Edinburgh
Located in the heart of Edinburgh's historic Old Town, we are a vibrant, fast-paced hostel welcoming travellers from across the globe.
With comfortable accommodation, a lively social atmosphere, and a prime city-centre location just moments from Edinburgh's most iconic attractions, we pride ourselves on creating unforgettable guest experiences.
About the Role
We are looking for an energetic and people-focused Hostel Manager to help lead the day-to-day operation of our Edinburgh hostel.
Reporting to the General Manager, you will play a key role in ensuring the hostel runs smoothly, supporting the reception and accommodation teams, maintaining high operational standards, and creating exceptional experiences for every guest.
This is a hands-on leadership role where you will be visible on the floor, supporting your teams, developing talent, driving performance, and ensuring our hostel remains welcoming, safe, organised and commercially successful.
Working in a 24/7 operation, flexibility is essential, including weekends, evenings and public holidays.
- What You will Be Doing
- Leadership & People Development
- Lead, coach and motivate reception teams to deliver exceptional performance.
- Provide training, support and regular feedback to help team members develop and grow.
- Foster a positive, inclusive and engaging culture where people feel supported.
- Lead by example, setting high standards of professionalism and guest service.
- Guest Experience & Customer Service
- Resolve guest concerns professionally and effectively, turning challenges into positive outcomes.
- Encourage teams to share local knowledge, promote hostel activities and create memorable experiences.
- Monitor guest feedback and implement improvements where needed.
- Operational Standards & Site Organisation
- Conduct regular hostel walkarounds to ensure exceptional cleanliness, presentation and safety standards.
- Ensure opening, closing and shift procedures are completed consistently.
- Work closely with housekeeping and maintenance teams.
- Business Performance
- Support occupancy, revenue and upselling opportunities across the hostel.
- Assist with rota planning, labour management and efficient resource allocation.
- Manage cash handling and reconciliation processes accurately.
- Contribute ideas to improve efficiency, profitability and guest satisfaction.
- Compliance, Safety & Security
- Maintain all health, safety and security standards across the hostel.
- Ensure emergency procedures and compliance requirements are consistently followed.
- Support incident management and ensure issues are reported and resolved promptly.
- Communication & Collaboration
- Build strong working relationships across all departments.
- Lead effective team briefings and shift handovers.
- Work closely with the General Manager, Assistant Managers and wider support teams to achieve operational goals.
- What We are Looking For
Essential
- Previous management experience within hospitality, hostels, hotels, bars or a customer-facing environment.
- Proven ability to lead, motivate and develop diverse teams.
- Strong customer service and guest relations skills.
- A hands-on approach with the confidence to make decisions and solve problems.
- Financial awareness, including labour management and cost control.
Desirable
- Experience with hostel or hotel reservation systems and property management software.
- Experience managing accommodation operations.
- Understanding of revenue, occupancy and commercial performance drivers.
Why Join Us?
At St Christopher's Edinburgh, no two days are the same.
You will join a passionate team, meet people from all over the world, and can make a real impact on both guest experiences and team development.
- Be part of a thriving company that values people, innovation, and community.
- Enjoy working in a lively, fast-paced environment that celebrates diversity and teamwork.
- Gain access to industry-recognized certifications and career advancement opportunities.
Perks and Benefits
- 50% off food and drinks across Beds & Bars locations.
- Dedicated Development and Training thorugh our award winning Footsteps Program
- Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
- Recognition awards, team trips, and incentive programs.
- Free mental health support and counseling services.
Ready to lead and inspire in the heart of the hospitality industry?
Apply now to join the Beds & Bars family and help travelers “live their life” while shaping your career in hospitality management.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.
All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.
Hostel Manager in Edinburgh employer: Beds & Bars
At Beds & Bars, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As a Reception Team Member in the heart of the City of London, you'll enjoy flexible working hours, opportunities for career advancement, and the chance to be part of a dynamic team dedicated to providing exceptional guest experiences in a lively hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Manager in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beds & Bars. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beds & Bars
Don't be shy about reaching out to Beds & Bars directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hostel Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beds & Bars and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beds & Bars
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
