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- Tasks: Welcome guests, manage bookings, and ensure a safe, fun environment.
- Company: Join Beds and Bars, a vibrant travel brand with hostels and bars across Europe.
- Benefits: Enjoy 50% off food, drinks, and accommodation, plus industry-recognised training.
- Other info: Perfect for night owls looking for a fun, social work environment.
- Why this job: Be part of a dynamic team while developing your hospitality skills.
- Qualifications: Customer-focused attitude and a willingness to learn; experience preferred but not essential.
The predicted salary is between 24000 - 36000 £ per year.
The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquiries and questions, managing the Beds and Bars booking system, ensuring an effective handover to the day team and working with the management team on security and safety. This is a full-time night owl position for people who will be available to work from 11pm - 9am.
At Beds and Bars, we’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. If you think you’ve got what it takes to become a key part of our team, apply here.
Essential requirements- Be eligible or have all necessary documentation in which to be legally employed in the country where you are based.
- Have an up-to-date/active bank account in your own name.
- Be able to converse fluently in English.
- Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.
- Booking guests into the Hostel, advising on our offering and services.
- Assisting guests with enquiries and questions – everything from do you have a hairdryer? to when is breakfast serviced?
- Managing the Beds and Bars booking system, ensuring all office administration is accurate.
- Ensuring an effective handover to the day team.
- Working with the management team on security and safety.
- Advising guests on London attractions.
- Customer focus: Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite if receiving customer feedback. Be efficient and organised. Be helpful and go out of your way to help our customers.
- Drive: Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties.
- Personal integrity: Be honest and reliable. Be trustworthy and respectful. Attentive to personal hygiene and presentation. Maintain excellent timekeeping and attendance. Be always professional.
- Teamwork: Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the hostel/hotel is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels.
Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include:
- 50% off Food and Drink in all of our bars
- 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
- Industry-recognised training
- Regular incentives and trips away
- Employee of the Month, Quarter and Year awards with cash rewards
- Free mental health support, counselling and care
- Award-winning company development schemes
We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!
Night Receptionist - Full Time 11pm-9am in City of London employer: Beds & Bars
Contact Detail:
Beds & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Full Time 11pm-9am in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Beds and Bars' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun-filled environment.
✨Tip Number 2
Practice your customer service skills! Since the Night Receptionist role is all about helping guests, think of some scenarios you might face. Role-play with a friend or family member to get comfortable answering questions and handling feedback like a pro.
✨Tip Number 3
Be ready to showcase your teamwork skills! During the interview, share examples of how you've worked well with others in the past. Highlighting your ability to build relationships and support your colleagues will make you stand out as a great fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Beds and Bars family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Night Receptionist - Full Time 11pm-9am in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a fun atmosphere!
Tailor Your Application: Make sure to tailor your application to the Night Receptionist role. Highlight any relevant experience or skills that match the job description, like customer service or teamwork. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Beds & Bars
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the responsibilities like booking guests, managing enquiries, and ensuring a smooth handover to the day team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about creating a welcoming atmosphere, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your customer focus and problem-solving abilities.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. You might be asked how you would handle a situation with a difficult guest or how you would collaborate with the day team. Be prepared to discuss your approach to teamwork and how you build relationships with colleagues.
✨Be Ready for Shift Work Questions
Since this is a night shift role, expect questions about your availability and how you manage working late hours. Be honest about your readiness for the 11pm-9am shifts and share any previous experience you have with night work. This will reassure them that you're a good fit for the schedule.