Team Member Reception

As a Reception Team Member, you\’ll be the first point of contact for guests, ensuring exceptional service from check‑in to check‑out. You\’ll manage bookings, answer inquiries, and assist guests with local recommendations, all while contributing to the hostel\’s welcoming atmosphere. Collaboration with other departments is key, as is maintaining a clean, organized reception area. This role requires flexibility, including working evenings, weekends, and holidays, in a dynamic and supportive environment with opportunities for growth.

Responsibilities

• Guest Services: Welcome and assist guests with check‑in and check‑out processes. Handle reservations, payments, and room access. Address inquiries and offer recommendations.
• Reservation Management: Manage online and walk‑in bookings, cancellations, and modifications using the booking system. Ensure guest records are accurate.
• Payment Handling: Process payments securely via cash, credit card, and other methods.
• Communication: Respond promptly to emails, phone calls, and social media inquiries.
• Complaint Resolution: Professionally handle guest complaints or issues.
• Coordination: Work with housekeeping to ensure rooms are ready for new arrivals. Assist in organizing and promoting hostel events and social gatherings.
• Safety & Security: Monitor guest access and ensure safety protocols are followed. Be prepared for emergencies and respond according to procedures.

Skills & Competencies

• Strong communication skills with a friendly attitude.
• Excellent customer service and multitasking abilities.
• Problem‑solving skills to resolve guest concerns professionally.
• Tech‑savvy, proficient with booking systems and online platforms.
• Well‑organized with good time management.
• Ability to work both independently and in a team.
• Fluency in multiple languages is a plus.

Physical & Mental Requirements

• Ability to stand for extended periods.
• Occasionally lift or carry items weighing 10‑30 pounds (5‑15 kg).
• Ability to handle a fast‑paced and noisy environment.
• Flexibility for irregular shifts, including nights and weekends.
• Strong emotional resilience and stress‑management skills.

Legal Requirements

• Have the right to work in the country of employment.
• Provide all necessary documentation as required by local laws.
• Maintain an active bank account in your name.