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- Tasks: Welcome guests, manage bookings, and ensure a fun atmosphere during night shifts.
- Company: Vibrant hostel in Hammersmith with a focus on guest experience.
- Benefits: 50% off stays, food, drinks, plus exciting trips and cash rewards.
- Why this job: Join a lively team and make memorable experiences for guests while earning great perks.
- Qualifications: Customer service skills preferred; friendly attitude is a must!
- Other info: Flexible night hours with opportunities for professional growth and teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Location: Hammersmith, Hammersmith and Fulham, Greater London, United Kingdom
Earnings: Pay is from £11 per hour.
This role is vital to our success and the enjoyment of our guests’ experiences. At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars, and the bars fill the beds. We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. This is a full-time night owl position who will be available to work from 12am - 7am.
Company Perks:
- 50% off stays at our accommodation.
- 50% off all food.
- 50% off all drinks.
- Ski trips.
- 2 Sailing trips per year.
- Flying lessons.
- Bespoke Training Program.
- E-Learning Program.
- Partnered with License Trade Charity.
- Up to £1000 cash rewards for finding new employees.
- Recognition Schemes: £100 for employee of the Month, £250 for employee of the Quarter, £2000 for employee of the Year.
- Extensive Training and Development.
- Equal tips for all staff (housekeeper, cleaner, chef, bartender).
- Wicked incentives run centrally (last prize was a £1000 for staff party).
Essential Requirements:
- Be eligible or have all necessary documentation to be legally employed in the country where you are based.
- All Documentation required by any Local / Regional / National certifying or Governing bodies in which to operate legally within your unit’s country.
- Have an up to date / active bank account in your own name.
- Be able to converse fluently in English.
- If living accommodation is not provided, have a fixed place of residence and live within a reasonable travelling distance of the hotel / bar.
The Role – Main responsibilities:
- Booking guests into the Hostel, advising on our offering and services.
- Assisting guests with enquiries and questions – everything from do you have a hairdryer? to when is breakfast serviced?
- Managing the Beds and Bars booking system, ensuring all office administration is accurate.
- Ensuring an effective hand over to the day team.
- Working with the management team on security and safety.
- Advising guests on London attractions.
Previous experience in a customer-based role preferred but not essential.
Person Specification:
- Customer focus: Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback. Be efficient and organised. Be helpful and go out of your way to help our customers.
- Drive: Be confident and self‑motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties.
- Personal integrity: Be honest and reliable. Be trustworthy and respectful. Attentive to personal hygiene and presentation. Maintain excellent timekeeping and attendance. Be always professional.
- Teamwork: Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the hostel / hotel is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels.
Night Porter employer: Beds and Bars
Contact Detail:
Beds and Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and staff. This will help you tailor your responses and show that you're a great fit for their fun and social environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you went above and beyond for a guest or customer. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t forget to highlight your teamwork abilities! This job requires working closely with others, so be prepared to discuss how you’ve collaborated with colleagues in the past to create a positive experience for customers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging. Remember, we’re all about creating a fun atmosphere, so show us how you can contribute to that vibe.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important for this role.
How to prepare for a job interview at Beds and Bars
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like booking guests, managing inquiries, and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating a great atmosphere for guests, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and sociable nature.
✨Emphasise Teamwork and Flexibility
The Night Porter position requires working well with others and being adaptable. Be prepared to discuss how you've collaborated with team members in previous roles and how you handle changes in a busy environment. Highlighting your ability to balance workloads will show that you're a team player.
✨Dress the Part and Be Professional
Even though the interview might be informal, it's important to present yourself well. Dress smartly and maintain good personal hygiene to reflect the professional standards expected in the hospitality industry. This will leave a positive impression on your potential employers.
