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- Tasks: Supervise hostel and bar operations, ensuring exceptional guest experiences and team support.
- Company: Join Beds & Bars, a leading operator of hostels and entertainment venues across Europe.
- Benefits: Enjoy 50% off accommodation, food, and drinks, plus employee recognition rewards.
- Why this job: Gain hands-on experience in hospitality while making a real impact on guest satisfaction.
- Qualifications: Leadership skills, familiarity with hostel operations, and strong communication abilities.
- Other info: Structured career progression from entry-level to General Manager in five steps.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. You will oversee multiple departments, enhance guest experiences, and support team members. This role works with the General Manager to implement Beds & Bars' standards, ensuring exceptional service, operational efficiency, and profitability. Flexibility is required, with shifts often including evenings, weekends, and holidays.
Responsibilities
- Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance.
- Ensure cleanliness, efficiency, and exceptional service standards in all areas.
- Coordinate with team members to manage room assignments, common areas, and facility upkeep.
- Lead, train, and motivate staff to deliver outstanding guest experiences.
- Prepare team schedules, conduct performance reviews, and foster a collaborative work environment.
- Address team challenges and provide constructive feedback to improve performance.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Create a welcoming and community-driven atmosphere for travelers.
- Identify and implement strategies to elevate guest satisfaction.
- Assist in managing budgets, monitoring expenses, and optimizing profitability.
- Oversee inventory management, ensuring timely procurement and cost control.
- Support financial reporting and analysis of operational performance.
- Ensure compliance with health, safety, and legal regulations.
- Conduct regular facility inspections to identify and address potential safety hazards.
- Maintain up-to-date records of licenses, permits, and certifications.
- Help organize and promote events, activities, and tours to engage guests.
- Collaborate with the marketing team to develop and execute promotional campaigns.
Development and Career Progression
- A structured career pathway to take you from entry-level to General Manager in five steps.
- Comprehensive training through on-the-job learning, workshops, and e-learning.
- Cross-training opportunities to develop skills across all departments.
- Access to online workshops covering finance, time management, risk assessment, and recruitment.
- Leadership development to lead and inspire diverse teams in a fast-paced environment.
Qualifications and Skills
- Proven ability to lead and inspire diverse teams in a fast-paced environment.
- Familiarity with hostel operations, including reservation systems and facility management.
- Strong budgeting, financial reporting, and cost-management skills.
- Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.
- Effective communication skills, both verbal and written.
- Proficiency in multitasking and prioritising in a dynamic setting.
- Experience with property management systems is a plus.
- You have good communication skills and the ability to converse in English. Other languages are always a plus.
- Have the right to work in the UK.
Physical Requirements
- Ability to stand and walk for extended periods.
- Lift or carry items up to 25-30 pounds as needed.
- Comfortable climbing stairs, bending, kneeling, and working in various conditions.
- Stamina to manage long shifts, including evenings, weekends, and holidays.
About Beds & Bars
Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. Our mission is built on the four pillars of safety, security, fun, and value for money. We are committed to fostering a supportive, inclusive, and dynamic work environment.
Perks and Benefits
- 50% off accommodation in any of our affiliated Hostels and Accommodation businesses across Europe, and 25% off for Friends and Family.
- 50% off all food and drinks in our Food and Beverage businesses.
- Employee Referral Scheme provides opportunities to earn up to €2,000 for new hire referrals with no cap on referrals.
- On-site living accommodation may be provided in some cases.
- Employee recognition programs with cash rewards and trips away.
- Discounts on food and drinks across Beds & Bars locations.
- Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
- Free mental health support and counselling services.
Assistant Manager in City of Westminster employer: Beds and Bars
Contact Detail:
Beds and Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Beds & Bars' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Assistant Manager role, especially when it comes to leading teams and enhancing guest experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Whether it's handling guest complaints or managing team dynamics, demonstrating your ability to think on your feet will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being an Assistant Manager and how you can contribute to our hostel and bar vibe.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in hospitality, team leadership, and any relevant skills that match what we’re looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining the Beds & Bars family right from the start!
How to prepare for a job interview at Beds and Bars
✨Know the Company Inside Out
Before your interview, take some time to research Beds & Bars. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a diverse team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle guest complaints or operational challenges. Think of specific scenarios where you've turned a negative situation into a positive outcome. This will showcase your exceptional interpersonal skills and your commitment to guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Beds & Bars. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
