At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a safe and friendly environment.
- Company: Join a vibrant hostel team in the heart of London.
- Benefits: 50% off food and drinks, travel discounts, and mental health support.
- Other info: Enjoy industry training and exciting team incentives.
- Why this job: Perfect for night owls who love hospitality and want to make a difference.
- Qualifications: Fluent English and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Overview
The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquiries and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a full‑time night owl position for people who will be available to work from 12am – 7am.
Essential Requirements
- Be eligible or have all necessary documentation to be legally employed in the country in which you are based.
- All documentation required by any Local/Regional/National certifying or governing bodies to operate legally within your country.
- Have an up‑to‑date/active bank account in your own name.
- Be able to converse fluently in English.
- Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.
Responsibilities
- Booking guests into the Hostel, advising on our offering and services.
- Assisting guests with enquiries and questions – e.g., hairdryer availability, breakfast times.
- Managing the Beds and Bars booking system, ensuring all office administration is accurate.
- Ensuring an effective hand over to the day team.
- Working with the management team on security and safety.
- Advising guests on London attractions.
- Previous experience in a customer‑based role preferred but not essential.
Person Specification
Customer Focus- Be friendly, sociable and welcoming to create a great atmosphere.
- Remain calm, patient, and polite when receiving customer feedback.
- Be efficient and organised.
- Be helpful and go out of your way to help customers.
- Be confident and self‑motivated.
- Demonstrate a passionate commitment to the business.
- Welcome and embrace change with a positive attitude.
- Be able to work unsupervised in a busy environment.
- Be able to prioritise duties.
- Be honest and reliable.
- Be trustworthy and respectful.
- Attentive to personal hygiene and presentation.
- Maintain excellent timekeeping and attendance.
- Be always professional.
- Always be a good team player.
- Build and maintain good relationships with all team members.
- Work together with the team to ensure the hostel/hotel is the best it can be.
- Be willing to take on jobs to balance the team workload.
- Be able to communicate well with people of all levels.
Perks & Benefits
- 50% off Food and Drink in all of our bars.
- 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world).
- Industry‑recognised training.
- Regular incentives and trips away.
- Employee of the Month, Quarter and Year awards with cash rewards.
- Free mental health support, counselling and care.
- Award‑winning company development schemes.
Night Guest Concierge – Hostel Front Desk & Safety employer: Beds and Bars Group
Join our vibrant team as a Night Guest Concierge, where your role is crucial in creating a welcoming atmosphere for our guests. Enjoy a supportive work culture that values teamwork and personal integrity, alongside fantastic perks such as 50% off food and drink, industry-recognised training, and opportunities for career growth within our award-winning company. With a focus on employee well-being, including free mental health support, we strive to make your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Concierge – Hostel Front Desk & Safety
✨Tip Number 1
Get to know the hostel vibe! Before your interview, check out our website and social media. Familiarise yourself with our services and what makes us unique. This way, you can show us you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist guests or handle feedback. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your teamwork spirit! During the interview, share examples of how you've worked well with others in the past. We love a good team player who can help create a welcoming atmosphere for our guests.
✨Tip Number 4
Don’t forget to ask questions! Show us that you’re engaged and curious about the role. Whether it’s about the booking system or how we ensure guest safety, asking thoughtful questions can really set you apart from other candidates.
We think you need these skills to ace Night Guest Concierge – Hostel Front Desk & Safety
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can create a great atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application to the Night Guest Concierge role. Highlight any relevant experience you have, especially in customer service or hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all necessary details without rambling on – we want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Beds and Bars Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Guest Concierge role. Familiarise yourself with the responsibilities like booking guests, managing enquiries, and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming atmosphere, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your customer focus and problem-solving abilities.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as dealing with difficult guests or managing multiple tasks at once. Practise your responses to these scenario-based questions, highlighting your calmness, efficiency, and teamwork skills. This will show that you're prepared for the fast-paced environment of a hostel.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure guest safety. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
