At a Glance
- Tasks: Welcome guests, manage bookings, and create a fun atmosphere at our vibrant hostel.
- Company: Join Beds & Bars, a leader in European tourist accommodation and entertainment.
- Benefits: Enjoy 50% off food and drinks, industry-recognised training, and mental health support.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a diverse team and grow your career in hospitality while having fun.
- Qualifications: Strong communication skills, customer service experience, and a friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Beds & Bars
Beds & Bars is a leader in European tourist accommodation and entertainment, operating backpacker hostels, bars, and traditional British pubs across 12 cities in 8 countries. Our core values centre on creating safe, secure, fun, and value‑for‑money experiences. Our motto, “Live Your Life,” reflects our commitment to our team, guests, and communities. We prioritise our people—those who work with us, stay with us, and join us to eat, drink, and party.
Role Summary
We are seeking a Reception Team Member to join our vibrant team. If you are enthusiastic, adaptable, and thrive in a fast‑paced environment, we want to hear from you! As a Reception Team Member, you’ll be the first point of contact for guests, ensuring exceptional service from check‑in to check‑out. You’ll manage bookings, answer inquiries, and assist guests with local recommendations, all while contributing to the hostel’s welcoming atmosphere. Collaboration with other departments is key, as is maintaining a clean, organised reception area. This role requires flexibility, including working evenings, weekends, and holidays, in a dynamic and supportive environment with opportunities for growth.
Key Responsibilities
- Guest Services: Welcome and assist guests with check‑in and check‑out processes. Handle reservations, payments, and room access. Address inquiries and offer recommendations.
- Reservation Management: Manage online and walk‑in bookings, cancellations, and modifications using the booking system. Ensure guest records are accurate.
- Payment Handling: Process payments securely via cash, credit card, and other methods.
- Communication: Respond promptly to emails, phone calls, and social media inquiries.
- Complaint Resolution: Professionally handle guest complaints or issues.
- Coordination: Work with housekeeping to ensure rooms are ready for new arrivals. Assist in organising and promoting hostel events and social gatherings.
- Safety & Security: Monitor guest access and ensure safety protocols are followed. Be prepared for emergencies and respond according to procedures.
What We’re Looking For
Skills & Competencies:
- Strong communication skills with a friendly attitude.
- Excellent customer service and multitasking abilities.
- Problem‑solving skills to resolve guest concerns professionally.
- Tech‑savvy, proficient with booking systems and online platforms.
- Well‑organised with good time management.
- Ability to work both independently and in a team.
- Bonus: Fluency in multiple languages is a plus!
Physical & Mental Requirements
- Ability to stand for extended periods.
- Occasionally lift or carry items weighing 10‑30 pounds (5‑15 kg).
- Ability to handle a fast‑paced and noisy environment.
- Flexibility for irregular shifts, including nights and weekends.
- Strong emotional resilience and stress management skills.
Training & Development
By joining Beds & Bars, you’ll be part of our award‑winning Footsteps Program, a career development pathway with five clear steps from entry‑level to leadership roles like General Manager. The program includes on‑the‑job training, e‑learning, workbooks, and workshops. Additional training through platforms like Mapal powered by Flow will cover topics such as mental wellness, sustainability, and hospitality skills. You’ll have continuous opportunities to develop both personally and professionally.
Legal Requirements
- Have the right to work in the country of employment.
- Provide all necessary documentation as required by local laws.
- Maintain an active bank account in your name.
Why Join Us?
At Beds & Bars, you’ll be part of a diverse, collaborative team that values personal growth. If you’re passionate about hospitality and love working in a lively, people‑focused environment, this is the perfect opportunity for you!
Other Perks & Benefits
- 50% off food and drink in all of our bars.
- 50% off St Christopher’s Inns accommodation in Europe and partner properties worldwide.
- Industry‑recognised training with certificates upon completion.
- Regular incentives and trips away.
- Employee of the Month, Quarter, and Year awards with cash rewards.
- Free mental health support, counselling, and care.
- Access to our award‑winning company development scheme.
Apply Today
Apply today and start your journey with Beds & Bars! We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.
Team Member Reception in London employer: Beds and Bars Group
At Beds & Bars, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our team members. Our vibrant work culture fosters collaboration and inclusivity, offering extensive training through our award-winning Footsteps Program, which paves the way for career advancement in the hospitality industry. With unique benefits such as generous discounts on food and accommodation, alongside a supportive environment that values personal development, joining us as a Reception Team Member means embarking on a rewarding journey in a dynamic and fun atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member Reception in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beds and Bars Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beds and Bars Group
Don't be shy about reaching out to Beds and Bars Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member Reception in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beds and Bars Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beds and Bars Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
