At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences across our hotels.
- Company: Join a family-owned independent Cornish business with a people-centric culture.
- Benefits: Competitive salary, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Make a real impact in hospitality while nurturing talent and creating memorable experiences.
- Qualifications: Senior operational leadership experience in high-quality hospitality environments.
The predicted salary is between 42000 - 46000 £ per year.
Are you an experienced, highly driven and motivated senior hospitality leader who can deliver exceptional service, operational standards and memorable guest experiences at every touch point in our guest journey? As one of our senior managers, you will help create an authentic place where people want to be. Working across both hotels, you will lead Reception, Guest Experience, Housekeeping, Create activities and Retail with warmth, clarity and commercial awareness. You will be a supportive and inspirational leader who nurtures and coaches managers and teams, while remaining present, accessible and connected to the day-to-day guest experience.
Your responsibilities will include:
- Ensuring our stage is always set and looking spectacular, our guests are met with warmth and friendliness, and their experience feels seamless, joyful and memorable from arrival to departure.
- Executing a clear, consistent and adaptable operating plan for Reception, Guest Experience, Housekeeping, Create activities and Retail that values each individual’s contribution and supports the wider hotel operation.
- Leading our Create activities and Retail offer so it is distinctive, well hosted, commercially aware and reflective of the Red Hotels experience.
- Focusing on sustainable practices to protect the business for the next generation.
- Working with our senior leaders across our business so it flourishes and all our people can contribute & celebrate this success.
- Coordinating your time effectively so our people appreciate the value of every interaction, and our guests appreciate your energy and passion.
Our ideal candidate will have:
- Senior operational leadership experience in a high-quality hotel, hospitality or guest experience environment.
- Experience leading Reception, Housekeeping and guest-facing operational teams, with confidence overseeing standards, service delivery and team performance.
- Sound English both spoken and written.
- Demonstrated literacy, numeracy, and attention to detail.
- The ability to manage priorities and time using excellent organisation.
- The initiative to seek solutions, proactively solving problems.
- A passion for developing people around them to succeed together.
- Knowledge of booking and management systems, with an understanding of activities, retail, stock control or experience-led programming desirable.
What we offer:
- Competitive salary £42,000 - £46,000 plus tips.
- A people-centric working environment.
- Learning and internal career progression opportunities.
- A permanent contract with 28 days holiday per year, rising by an additional day each year, up to five years.
- Long service scheme - enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme.
- Local partnership discounts.
- Health Shield Healthcare Plan.
- Accommodation is available if relocating.
Senior Operations Manager in Newquay employer: Bedruthan Reception
Join our family-owned independent Cornish business as a Senior Operations Manager, where we prioritise a people-centric work culture that fosters growth and development. With competitive salaries, generous holiday allowances, and unique perks like long service rewards and local discounts, we create an environment where every team member is valued and empowered to deliver exceptional guest experiences. Experience the beauty of working in stunning locations while being part of a supportive team dedicated to sustainability and memorable hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bedruthan Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bedruthan Reception
Don't be shy about reaching out to Bedruthan Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Operations Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bedruthan Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bedruthan Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
